Strategic Account Manager - Wilton, CT (Greater Stamford / Fairfield County area)
About The Position
The Strategic Account Manager partners with internal teams, Sales, and customers to maintain and develop relationships with assigned U.S. subsidiaries of a key semiconductor OEM. The role is based in or within reasonable traveling distance of Wilton, Connecticut, and reports to the Strategic Account Director. The account manager develops strategic partnerships and profitable growth while helping shape and deliver customer satisfaction in a collaborative team environment. The position involves developing account strategies and plans, promoting MKS products across multiple divisions, supporting design wins, and tracking account performance against growth, revenue, and margin targets. It also requires maintaining senior customer relationships, coordinating business and technical reviews, advocating for customer needs internally, and working with service, operations, and logistics teams to deliver reliably. The role owns account KPIs, supports strategic pricing, and maintains accurate CRM information for forecasting and planning. Travel up to 30% is required, along with frequent in-person meetings with customers and MKS stakeholders.
Requirements
- Bachelor’s degree in a technical discipline.
- At least 5 years of related experience.
- Proven record of driving profitable top-line growth across market cycles.
- Experience operating within a complex matrix organization.
- Experience in Laser and Photonics, Micro Processing, and/or Semiconductor markets.
- Ability to maintain and develop long-term customer relationships.
- Strong analytical and problem-solving skills, including diagnosing issues, synthesizing data, and recommending decisive actions.
- Extensive experience leading technical sales and service teams, with progressive responsibilities.
- Ability to travel up to 30%.
- Ability to meet frequently in person with customers and internal MKS stakeholders.
- Trustworthiness, reliability, and good judgment.
Nice To Haves
- Master’s degree.
Responsibilities
- Co-develop and execute strategic account strategies to drive profitable growth and long-term partnerships.
- Partner with Product Line Managers across MKS divisions to promote the portfolio, align go-to-market strategies, achieve design wins, and meet revenue and margin targets.
- Develop and deploy annual and multi-year tactical account plans with year-over-year growth targets tied to the Plan of Record.
- Report monthly and quarterly on account bookings, design wins, opportunity funnel, and forecast accuracy.
- Improve processes and ways of working within the Strategic Account team to strengthen account penetration.
- Promote a high-performance, customer-first culture within the commercial organization.
- Coordinate regular business and technical review meetings to develop customer intimacy.
- Maintain and expand senior-level relationships with influential stakeholders at assigned Strategic Accounts.
- Represent customer needs internally while aligning them with business objectives.
- Partner with Customer Service, Operations, and Logistics to ensure reliable delivery and meet customer expectations.
- Own account KPIs and define and implement KPI improvement projects.
- Collaborate with the wider Account Team on strategic pricing recommendations to optimize profitability and share position.
- Maintain accurate CRM information for forecasting and planning.
- Take and follow directions and instructions; interact safely, professionally, and respectfully with employees, customers, suppliers, vendors, and the public; protect sensitive and confidential information and systems.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
