Strategic Account Manager

MISTRAS Group•Houston, TX

About The Position

Mistras Group is hiring a Strategic Account Manager to support its Onstream division. The role establishes new client relationships and maintains existing ones, working with the business to understand opportunities and threats that may affect client relationships. The Strategic Account Manager proactively manages clients to promote retention and revenue growth, serving as the key point person for strategic client management, pricing strategies, and revenue growth. The role involves regular travel, including out-of-town travel, estimated at 25–50%.

Requirements

2–5 years of experience in the pipeline inspection industry or a similar oilfield services industry.
Relevant post-secondary education.
Strategic and consultative selling skills.
Strong working knowledge of Microsoft Office Suite, including PowerPoint, Excel, and Word.
Strong verbal, written, presentation, and listening skills.
Experience working with CRM, ERP, and forecasting systems.
Strong interpersonal and organizational skills.
Ability to manage relationships at all levels.
Proactive, persuasive, and persistent approach.
Integrity and accountability with clients and coworkers.
Self-motivated and self-directed.
Inclusive leadership.
Team-oriented approach.
Trusting and trustworthy conduct.
Commitment to learning and improvement.
Caring, respectful, and conflict-diffusing approach.
Ability to partner and work closely with the senior management team.
Problem-solving skills.

Responsibilities

Execute annual sales targets by expanding wallet share with existing clients and acquiring new clients.
Collaborate with the sales team to develop and implement strategies that increase sales and profits.
Influence, coordinate with, and support internal stakeholders regarding customer activities.
Represent the organization professionally at trade shows and conferences.
Maintain key client relationships through frequent communication and regular in-person visits to support retention and revenue maximization.
Promote Onstream and Mistras technology solutions and services to the pipeline integrity industry.
Gather external market intelligence about service offerings that could benefit clients.
Proactively manage client relationships, pricing strategies, and project management and follow-up.
Build and maintain professional internal and external relationships aligned with Onstream’s core values.
Maintain accurate sales forecasts and communicate progress toward targets.
Formulate deals, develop pricing strategies, build and deliver presentations, and write proposals.
Ensure customer satisfaction and manage client complaints and concerns.
Update CRM systems, scheduling tools, call reports, and weekly sales meeting notes consistently and on time; provide other reports as required.
Travel regularly, including out of town, approximately 25–50%.
Perform other duties as assigned.