Strategic Account Manager

Bloomreach

3d•$200,000 - $230,000•Remote

About The Position

Bloomreach is hiring a Strategic Account Manager to drive growth and long-term value across a portfolio of strategic accounts in the North American market. The role focuses on building executive relationships, identifying expansion opportunities, and helping customers achieve measurable business outcomes with Bloomreach solutions. The account portfolio is approximately 20 enterprise accounts, with average ARR of $6M or more. The Strategic Account Manager partners with Customer Success, Solutions Consultants, SDRs, internal teams, and external partners to strengthen customer engagement, support renewals, and identify upsell and cross-sell opportunities. The role is measured on expansion ARR attainment against quota, renewals, and access to key power stakeholders. The position requires regular travel as needed and is described as virtual-first, with flexible working hours and Bloomreach hubs available across three continents. Compensation is listed as on-target earnings of $200,000–$230,000, consisting of base salary plus commission. The actual offer may vary based on factors including skills, qualifications, location, accomplishments, experience, credentials, internal equity, and business needs.

Requirements

At least 6 years of experience in Account Management, Customer Success, Sales, or Consulting, managing an enterprise-level customer portfolio.
Proven expertise in strategic account planning and in using internal and external ecosystems, including partners, executives, and cross-functional teams, to meet customer objectives.
A demonstrated history of consistently exceeding quota.
Proficiency in analytics and statistical knowledge, particularly for eCommerce data, A/B testing, and conversion metrics.
Customer-centric approach, including anticipating long-term client needs, addressing underlying concerns, and proactively finding ways to create additional value.
Strong collaboration skills, including facilitating group alignment, providing constructive feedback, and enabling stakeholder contributions.
Entrepreneurial mindset, adaptability, ability to build networks for generating ideas, and ability to drive outcomes through innovative thinking.
Strategic judgment and the ability to evaluate options in ambiguous situations and align recommendations with organizational priorities.
Executive presence and subject matter expertise, with the ability to address complex stakeholder needs and build executive-level business relationships.
Outstanding written and verbal communication skills, including the ability to articulate SaaS investment value and ROI.
Proficiency with CRM, forecasting, and productivity tools.
Willingness to travel regularly as required.

Nice To Haves

Experience in Martech, Ad Tech, Search, Commerce, AI, and/or Digital Experience.

Responsibilities

Manage approximately 20 enterprise accounts, focusing on retention and expansion, including geographic, brand, and cross-sell opportunities.
Develop and execute strategic account plans and go-to-market strategies that align Bloomreach products and services with customer needs and objectives.
Serve as the primary point of contact for economic buyers and key decision-makers; cultivate C-suite relationships and facilitate executive engagement.
Collaborate with partners, Customer Success, ISVs, and internal stakeholders to drive customer value and identify upsell and cross-sell opportunities.
Represent client feedback and business needs to Product, Marketing, Customer Success, and other internal teams, and identify customer advocacy opportunities.
Monitor account health, revenue, and expansion opportunities; report on opportunity creation, deal progression, churn risk, and mitigation strategies.
Analyze eCommerce, A/B testing, and conversion metrics to provide actionable insights and support client and internal decision-making.
Lead and participate in Quarterly Business Reviews, sharing data-driven updates on account health, initiatives, and expansion opportunities.
Identify risks and coordinate timely mitigation by mobilizing relevant internal resources.
Execute upsell and cross-sell deals through a disciplined, value-based sales cycle, using methodologies such as MEDDPICC.
Evaluate and recommend improvements to sales processes and account strategies, tailoring engagement to customer size, type, and changing needs.
Apply entrepreneurial problem-solving, adapt to shifting priorities, and use approaches such as design thinking to develop solutions.
Anticipate long-term implications of customer strategies and internal decisions; provide forward-looking insights on emerging risks and opportunities.
Maintain knowledge of Bloomreach products and capabilities, and educate clients on use cases, features, and integrations that can create additional value.

Benefits

Medical, dental, and vision insurance.
401(k) plan with employer contribution.
Flexible working hours.
Five paid days off for volunteering.
Annual professional education budget of $1,500.
Employee Assistance Program with counselors.
Calm sleep and meditation app subscription.
One additional company-wide day off each quarter for DisConnect days.
Sports, yoga, and meditation opportunities.
Extended parental leave of up to 26 calendar weeks for primary caregivers.
Restricted Stock Units or stock options, depending on role, seniority, and location.
Company performance bonus.
Employee referral bonus of up to $3,000.
Work anniversary recognition.