Strategic Account Manager

ImageFIRST Healthcare Laundry Specialists•Addison, IL

About The Position

ImageFIRST is hiring a Strategic Account Manager covering Illinois and Wisconsin. The role focuses primarily on developing new business with hospitals, outpatient centers, and healthcare systems, with approximately 80% of time dedicated to growth and 20% to strategic support for existing key accounts. The position is field-oriented and relationship-driven, using solution-based B2B sales to help healthcare providers improve patient experience through textile and facility service solutions. The Strategic Account Manager builds relationships with healthcare decision-makers, presents consultative solutions, and navigates complex sales cycles to win new business. The role also supports major accounts, conducts site visits and quarterly business reviews, monitors account performance and retention risks, and coordinates with Service and Operations teams to maintain customer satisfaction and service quality. Travel within the assigned territory may be up to 50%.

Requirements

At least 5 years of B2B sales experience, ideally in healthcare, facility services, or another service-based industry.
Demonstrated success in new business development, including prospecting, presenting, and closing deals with C-suite and operational leaders.
Strong understanding of healthcare sales cycles and ability to navigate complex decision-making environments using value-based selling.
Exceptional interpersonal, communication, and negotiation skills.
Comfortable working in the field and traveling within the assigned territory, up to 50%.

Nice To Haves

Bachelor’s degree preferred; equivalent professional experience will be considered.
Experience selling outsourced services such as laundry, janitorial, dietary, or environmental services to healthcare providers.
Familiarity with infection prevention, Joint Commission standards, or other healthcare compliance regulations.
Proficiency with Salesforce or a similar CRM for tracking sales activity and pipeline management.
A proven track record of 5 or more years in B2B sales, with industry experience strongly preferred.
Strong negotiation skills and the ability to influence decision-makers and close complex deals.

Responsibilities

Identify and develop new business opportunities within hospitals, health systems, ambulatory surgery centers, and large outpatient facilities.
Prospect and engage decision-makers in infection control, environmental services, nursing, purchasing, and administration.
Deliver consultative, needs-based presentations demonstrating how ImageFIRST can improve compliance, patient satisfaction, and operational efficiency.
Manage complex, multi-stakeholder sales cycles and close new business in alignment with monthly and quarterly objectives.
Maintain accurate sales activity, pipeline, and account records in CRM.
Act as the primary escalation and support contact for major existing accounts in partnership with local service teams.
Conduct regular site visits and quarterly business reviews to assess satisfaction, strengthen relationships, and identify account growth opportunities.
Collaborate with Service and Operations teams to support customer experience and service execution.
Monitor account performance and retention risks, and proactively address issues to maintain long-term partnerships.