Strategic Account Manager

One Source Technology LLC•Cleveland, OH

7d•$70,000 - $100,000•Remote

About The Position

Asurint provides compliant, data-driven, technology-enabled screening solutions that combine advanced technology with human insights. The Strategic Account Manager proactively manages client relationships, strengthens partnerships, supports client success and satisfaction, and retains and grows revenue. The position puts client needs at the center of priorities and activities to encourage product use and client retention. The role develops strategic account plans, monitors account health and service levels, and works collaboratively with clients and internal teams to meet client needs, address risks, and identify growth opportunities. It includes consultative reviews, quarterly business reviews, regular client meetings, onboarding support, and communicating account insights and action plans to Asurint leaders. The position also requires knowledge of clients’ markets and industries, Asurint’s products and processes, and the ability to travel to client locations as needed. The position is performed remotely within the United States or in Asurint’s Cleveland, Ohio office. The schedule is generally normal Eastern Time Zone business hours, with occasional work, meetings, or events outside those hours and on weekends or evenings. Some travel, including occasional overnight travel, may be required.

Requirements

Proven success retaining existing business and identifying new business opportunities.
Experience project managing client initiatives from start to finish.
Experience presenting to executive-level audiences in person and virtually.
Experience handling objections and demonstrating negotiation skills.
Strong organizational skills and analytical thinking.
Proficiency in MS Office (Outlook, Excel, Word) or similar software.
Bachelor’s degree in a related field or equivalent work experience.
If performing work-related driving, a driver’s license and ability to maintain a driving record satisfactory to the company’s liability insurance carrier are required.
Preferred experience managing $2,500,000 to $5,000,000 or more in client revenue.
Preferred experience working with information technology development.
Preferred experience with background screening.
Relevant business management systems experience (such as general ledger, HRIS, or CRM) and Salesforce experience are preferred.
Five to seven years of relevant experience is preferred.

Nice To Haves

Experience managing $2,500,000 to $5,000,000 or more in client revenue.
Experience working with information technology development.
Experience with background screening.
Experience with relevant business management systems such as general ledger, HRIS, or CRM; Salesforce is preferred.
Five to seven years of relevant experience.

Responsibilities

Establish Asurint as a strategic partner to clients and key stakeholders, using customer and industry intelligence to support retention and revenue growth.
Develop detailed strategic account plans to retain and grow the assigned client base.
Work professionally and collaboratively with clients, internal teams, and cross-functional teams to meet client needs.
Monitor and analyze service levels for assigned accounts, ensure on-time delivery, and proactively address opportunities for improvement.
Conduct consultative reviews, quarterly business reviews, and regular client meetings; provide leaders with summaries of completed work, action items, and marketing or growth opportunities.
Demonstrate knowledge of Asurint’s products, services, processes, and procedures to communicate the company’s advantages and align clients with internal teams.
Collaborate with Client Implementation to onboard and integrate new clients and monitor new-client revenue realization.
Analyze client account settings, processes, procedures, pricing, and packages, and provide suggestions for improvement and monitoring.
Maintain an in-depth understanding of clients’ markets and industries.
Identify risks and present developed solutions to internal and external stakeholders.
Monitor, evaluate, and report on account health, and proactively support superior client satisfaction.
Travel to client locations as needed to resolve issues and collaborate on opportunities and solutions.
Perform other duties as required.