Strategic Account Executive - Financial Services

Talkdesk • Denver, CO

4d

About The Position

Talkdesk is hiring a Strategic Account Executive to develop new business and close opportunities within large enterprise financial services accounts. The role focuses on building long-term customer and strategic alliance relationships, understanding customers’ business strategies, and managing a sustainable business portfolio. The Account Executive owns the end-to-end sales process, develops and executes sales strategies and plans, and is accountable for regional market segmentation, targeted accounts, forecasts, and revenue and quota attainment. The position requires 50%+ travel and is primarily office-environment work involving extended periods of sitting or standing and computer-based work.

Talkdesk describes itself as a global customer experience automation company building AI-first solutions. It emphasizes an inclusive culture, customer focus, and employee autonomy. The listed on-target earnings pay range is $320,000–$360,000. Depending on level and role, employees may also be eligible for equity and bonus or commission incentives. Benefits include insurance coverage, a 401(k) plan, paid time off, and paid holidays.

Requirements

• Previous experience selling enterprise software solutions to financial services-related accounts.
• At least 8 years of outside or direct sales experience carrying and exceeding quota, preferably in SaaS.
• Experience positioning solutions through strategic, value-based selling.
• Experience selling SaaS-based solutions and managing complex, solution-based sales to C-suite, senior management, and director-level individuals.
• Strong analytical skills and business acumen.
• Flexible personality and ability to adapt to surroundings.
• Business deal-making capability, including identifying opportunities, building positive relationships, uncovering issues during due diligence, and successfully closing transactions.
• Demonstrated track record planning, developing, and implementing new business activity involving leading-edge technology.
• Proven ability to grow revenue substantially and scale bookings growth and new-customer acquisition.
• Excellent communication and presentation skills.
• Extensive negotiation and contract development experience.
• Comfort operating in a fast-paced, dynamic startup environment.
• Ability to travel 50% or more.
• BA/BS degree.

Nice To Haves

• CCaaS knowledge.
• SaaS sales experience.

Responsibilities

• Develop new business within large enterprise accounts and close opportunities in the finance industry.
• Foster and expand relationships with customers’ business units, divisions, and enterprise organizations.
• Build and cultivate close relationships with strategic alliances.
• Understand customers’ business strategies and direction, and manage a long-term, sustainable business portfolio.
• Manage the end-to-end sales process by engaging appropriate resources, including Sales Engineers, Professional Services, executives, and partners.
• Present innovative ideas that demonstrate Talkdesk’s competitive advantage and disruptive mindset.
• Meet and exceed quarterly and annual revenue and quota targets through the management and execution of the Talkdesk sales process.
• Develop a comprehensive sales strategy and plan to achieve objectives consistently over the short and long term.
• Build meaningful relationships with management, teammates, and the prospect and customer community.
• Align with Talkdesk’s sales go-to-market plan and take accountability for regional market segmentation and targeted accounts.
• Develop internal relationships needed to support account management and close deals.
• Communicate accurate and realistic forecast information to management according to company processes and policies.
• Communicate market reactions and needs to headquarters productively.
• Help solve problems involving other functional areas rather than passing them along without resolution.
• Prioritize customer needs so engineering and other functional areas can focus on the right tasks and issues.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Employee Assistance Program (EAP).
• 401(k) plan.
• Uncapped paid time off for exempt employees, subject to manager approval and business needs.
• Accrual-based paid time off for non-exempt employees, subject to manager approval and business needs.
• 14 paid holidays each year.
• Equity incentives may be available depending on level and role.
• Bonus or commission incentives may be available depending on level and role.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior