Strategic Account Executive

KELLEY CREATE•Fairbanks, AK

About The Position

Kelley Create is seeking a results-driven Strategic Account Executive to grow sales by developing and maintaining customer relationships and expanding the company’s sales footprint. The role manages the service or sale of large customer accounts and is responsible for prospecting, meeting sales goals, and completing pre- and post-sale activities. The position works with customers and internal support teams to identify needs, present solutions, complete sales and financing paperwork, and coordinate orders and installations. The employee maintains prospect and sales activity in the Sales Chain CRM, prepares forecasts and proposals, attends networking and open-house events, and develops working knowledge of Kelley Create’s products through manufacturer training. The role is typically performed in an office environment, with approximately 70–80% of time spent traveling to, from, or at local client sites. Weekend and evening work may be needed to meet deadlines.

Requirements

Bachelor’s degree or equivalent from a four-year college, or at least 3 years of related experience and/or training, or an equivalent combination of education and experience.
Excellent customer service skills.
Ability to work independently and use sound judgment and problem-solving skills.
Detail-oriented, with excellent administrative and organizational skills.
Ability to manage multiple tasks and meet established deadlines.
Outstanding written and verbal communication skills.
Motivation and ability to work independently with little or no supervision.
Ability to read and interpret documents such as rules, instructions, and procedure manuals; write routine reports and correspondence; and read and respond to hard-copy and electronic documents.
Ability to speak effectively before groups of customers, employees, vendors, and association members.
Ability to calculate discounts, interest, commissions, proportions, percentages, and area, and apply basic algebra and geometry.
Ability to solve practical problems involving concrete variables and limited standardization, and interpret written, oral, diagram, or schedule-based instructions.
Proficiency with Microsoft Word, Excel, Outlook, and CRM.
Valid driver’s license and reliable transportation for travel to client work sites.
Ability to travel to, from, or at local client sites for approximately 70–80% of working time.
Ability to carry presentation materials weighing up to 25 pounds.
Must pass pre-employment screening.

Nice To Haves

Business-to-business sales experience.

Responsibilities

Develop new customers and business opportunities within existing accounts using the full Kelley product suite.
Develop new customer accounts through prospecting, cold calling, and networking.
Maintain client contact, answer questions, and promptly address complaints.
Monitor market trends and develop new sales ideas.
Prepare accurate monthly and quarterly sales forecasts.
Create proposals and cost justifications.
Maintain accurate prospect and activity records in the Sales Chain CRM to support the sales funnel and meet sales quotas.
Complete customer surveys and current application assessments.
Engage DocuWare, Mailing, IT, and other support teams as needed.
Prepare sales presentations and product demonstrations and present solutions to C-level contacts and appropriate staff.
Complete paperwork for financing and equipment orders.
Coordinate with administrative staff, service teams, and delivery coordinators to complete orders, schedule installations, and meet customer needs.
Participate in open-house and networking events.
Attend manufacturer training and maintain working knowledge of the product suite.
Train new equipment users as needed.
Work evenings and weekends as needed to meet applicable deadlines.
Perform other duties as assigned.