Strategic Account Executive, TPA - New Orleans - Remote
About The Position
As a UMR Strategic Account Executive, you will develop and maintain business relationships with assigned customers and serve as a consultative healthcare advisor. The role focuses on customer satisfaction, loyalty, retention, contract renewal, revenue maintenance, and growth through additional lines of business. You will provide consultative input on customer benefit plans and health and welfare strategies through relationships with customers, brokers, and consultants. You will create and execute strategic retention and growth plans, guide customer relationships from RFP through renewal and implementation, and coordinate internal teams to deliver value. The position also supports sales and marketing efforts, special projects, and the training and mentoring of account management colleagues. For employees located in New Orleans, the role offers flexibility to work hybrid or remotely, subject to UnitedHealth Group’s Telecommuter Policy for remote employees.
Requirements
- State health and life insurance license, or willingness to obtain one upon hire.
- At least 3 years of progressively responsible sales and/or service experience.
- Driver's license and access to reliable transportation.
Nice To Haves
- At least 3 years of strategic and consultative sales and/or account management experience.
- Third-party administrator (TPA) experience.
Responsibilities
- Service and renew assigned customers year over year.
- Promote customer loyalty and satisfaction, measured by survey results and persistency.
- Build and manage relationships with customers at multiple levels, acting as a healthcare consultant and trusted business advisor.
- Build and manage relationships with consultants and brokers.
- Create and maintain strategic retention and growth plans for assigned customers in the formal Business Planning process.
- Plan, negotiate, and influence interactions with customers, brokers or consultants, and internal team members to achieve account goals.
- Deliver value to customers through plan performance, account management, and service results.
- Develop detailed knowledge of assigned customers and their businesses beyond healthcare matters.
- Manage the customer relationship lifecycle from RFP through renewal, including new customer implementations.
- Communicate value propositions for specialty and ancillary business to support upselling, growth, and retention.
- Select, lead, and leverage internal team members as part of the customer's Strategic Account Team.
- Meet with customers quarterly to identify trends and offer solutions using the Insight Driven Solutions consultative and solutioning process.
- Prepare, host, and follow up on an annual strategic planning session with the customer.
- Articulate the value story and trend drivers, and track solution performance for customers.
- Participate in or represent account management in special projects.
- Support sales and marketing by participating in finalist presentations and Health and Benefit Fairs for assigned customers.
- Assist with training and mentoring new Strategic Account Executives and other Account Management team members.
- Perform other duties as required.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase plan.
- 401(k) contribution, subject to eligibility requirements.
- Sales-performance bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
