Strategic Account Director
About The Position
NexusOne is the converged data platform for the AI era, designed to be composable, open-source, and AI-native. It provides a unified data experience across mainframes, data lakes, warehouses, and streaming systems, allowing enterprises to leverage their existing infrastructure while enabling AI agents with full context. The platform integrates over 85 open-source tools and features AI-native automations for self-healing deployments. NexusOne emphasizes sovereign data, interoperable systems, and decoupled intelligence, avoiding rip-and-replace strategies and lengthy transformations. The company is experiencing rapid growth, backed by Insight Partners, and its platform is used by major organizations, including processing credit risk data for over 90% of US small businesses and serving Africa's largest telco. NexusOne has over 100 employees across the US and India, with headquarters in Atlanta.
Requirements
- 8–14 years of experience.
- 5+ years in customer-facing portfolio ownership roles.
- Experience personally owning 3–5 named enterprise accounts with $10M+ combined Annual Contract Value (ACV).
- Proven track record of carrying and consistently hitting a multi-million dollar expansion revenue number.
- Experience working in or adjacent to regulated or complex enterprise environments (e.g., financial services, public sector, manufacturing, healthcare, telecom).
- Experience coordinating forward-deployed engineering, Sales Engineering (SE), or consulting teams at customer sites.
- Technically literate: comfortable in architecture conversations, able to review design documents and ask pertinent questions, and understand modern data and cloud infrastructure at a trade-off level.
- Exceptional writing skills (will be tested).
Nice To Haves
- Prior background in product management, forward-deployed engineering, or technical consulting that anchors technical literacy.
- Experience running a portfolio of accounts at a peer company (e.g., Palantir FDE Lead, Snowflake Strategic Account, Databricks Resident SA, Anaplan Customer Outcome Lead, Confluent Strategic Account Director).
- Specific domain experience in one or more of: financial services, public sector, automotive OEM, enterprise data/AI.
Responsibilities
- Own the operating model for each account, including stakeholder maps, value plans, governance cadences, risk tracking, and escalation paths.
- Run substantive quarterly governance cadences at each customer.
- Maintain a tight internal cadence with NX1 engineering, product, and Forward Deployed Engineers (FDEs) to ensure all internal teams are aware of account status.
- Anticipate and manage escalations proactively.
- Carry and achieve a multi-million dollar expansion revenue target across the portfolio.
- Build and maintain value models with customers that translate business outcomes into platform investments, with quarterly sign-off.
- Qualify, scope, price, and close expansion opportunities in partnership with the commercial team, owning the end-to-end process.
- Differentiate between sensible expansion for NX1 and expansion the customer is ready to pay for.
- Hold primary relationships with C-1 and C-level stakeholders across business, technical, and governance functions at each account.
- Navigate complex stakeholder politics effectively.
- Write exceptional program briefs, QBR narratives, roadmap memos, and executive updates that drive decisions.
- Act as a technical translator and operational foil, not the technical expert.
- Contribute to customer architecture reviews by asking the right questions, constructively defending or challenging designs, and translating technical decisions into business-outcome language.
- Know when to defer to FDEs or NX1 engineering and how to translate their input to the customer.
- Serve as the NX1 representative when issues arise at flagship accounts.
- Calmly coordinate NX1 engineering, customer teams, and escalation paths during crises.
- Ensure a written postmortem is completed and shared with the customer after every escalation.
Benefits
- Collaborative team culture built on curiosity and respect.
- Challenging work where contributions clearly matter.
- Leadership that invests in learning and development.
- Opportunity to work at the intersection of cloud, data, and AI innovation.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
