Strategic Account Director

Nexus Cognitive Technologies•Atlanta, GA

1d•Hybrid

About The Position

NexusOne is the converged data platform for the AI era, designed to be composable, open-source based, and AI-native. It provides a unified identity, governance, and operational layer across all enterprise data systems, allowing businesses to leverage their existing infrastructure while enabling AI agents with full context. The company emphasizes sovereign data, interoperable systems, and decoupled intelligence, avoiding rip-and-replace strategies and lengthy transformations. NexusOne integrates over 85 open-source tools and utilizes AI-native automations for self-healing deployments. Their forward-deployed engineers work closely with customer teams. The company is experiencing rapid growth, tripling revenue year-over-year, and is backed by Insight Partners. Their platform handles significant data volumes for major clients in financial services and telecommunications. NexusOne has over 100 employees across the US and India, with headquarters in Atlanta.

Requirements

8–14 years of experience.
5+ years in customer-facing portfolio ownership roles.
Experience personally owning 3–5 named enterprise accounts with $10M+ combined Annual Contract Value (ACV).
Proven track record of carrying and consistently hitting a multi-million-dollar expansion revenue number.
Experience working in or adjacent to regulated or complex enterprise environments (e.g., financial services, public sector, manufacturing, healthcare, telecom).
Experience coordinating forward-deployed engineering, SE, or consulting teams at customer sites.
Technically literate: comfortable in architecture conversations, able to review design documents, ask the right questions, and understand modern data and cloud infrastructure at a trade-off level.
Exceptional writing skills (will be tested).

Nice To Haves

Prior background in product management, forward-deployed engineering, or technical consulting.
Experience running a portfolio of accounts at a peer company (e.g., Palantir FDE Lead, Snowflake Strategic Account, Databricks Resident SA, Anaplan Customer Outcome Lead, Confluent Strategic Account Director).
Specific domain experience in financial services, public sector, automotive OEM, or enterprise data/AI.

Responsibilities

Own the operating model for each account, including stakeholder maps, value plans, governance cadences, risk tracking, and escalation paths.
Run substantive quarterly governance cadences at each customer.
Maintain internal communication with NX1 engineering, product, and FDEs to ensure awareness of account status.
Anticipate and manage escalations proactively.
Achieve and exceed a multi-million-dollar expansion revenue target across the portfolio.
Develop and maintain customer-signed value models that link business outcomes to platform investment.
Qualify, scope, price, and close expansion opportunities in partnership with the commercial team.
Differentiate between sensible expansion for NX1 and expansion the customer is ready to commit to.
Hold primary relationships with C-1 and C-level stakeholders across business, technical, and governance functions.
Navigate complex stakeholder politics effectively.
Write exceptional program briefs, QBR narratives, roadmap memos, and executive updates.
Act as a technical translator and operational foil, not the primary technical expert.
Participate in customer architecture reviews, asking pertinent questions, providing constructive feedback, and translating technical decisions into business outcomes.
Identify when to defer to FDEs or NX1 engineering and effectively communicate their input to the customer.
Serve as the NX1 representative during critical incidents at flagship accounts.
Coordinate NX1 engineering and customer teams during escalations calmly and efficiently.
Complete post-mortems for all escalations, providing written documentation for the customer.