Strategic Account Compliance Manager

1100 Applied Industrial Technologies, Inc.•Blue Ash, OH

10d

About The Position

Applied Industrial Technologies is hiring a Strategic Account Compliance Manager focused on contract compliance, sales and pricing data management and analysis, and inventory agreements and cost savings initiatives for multiple customer plant locations within its Strategic Account group. This high-profile role offers growth opportunities and helps strengthen relationships between Applied service centers and assigned customers across a defined geography. The manager oversees contract compliance, sales and pricing data, inventory, and cost-savings initiatives. The role also manages data, workflows, and reporting, uses AI tools to streamline processes, and collaborates with Strategic Account Managers, local Sales teams, internal business functions, and customer plant contacts.

Requirements

Three years of experience in sales, customer service engineering, or operations management.
Equivalent to two years of college study plus specialized training in customer service practices and office functions.
Math aptitude and the ability to apply mechanical principles to address customer needs.
Proficiency with Microsoft Excel, Word, PowerPoint, and AI tools.
Ability to translate data into actionable recommendations.
Ability to manage customer relationships at the national or international level and effectively manage internal associates without a direct reporting relationship.
Ability to work independently while collaborating with other areas of the business.
Aggressive and confident approach.

Nice To Haves

Strong understanding of industrial distribution, supplier agreements, customer contracts, and product conversion programs.

Responsibilities

Track product conversions and monitor adherence to contract commitments.
Resolve contract discrepancies in partnership with sales, operations, procurement, and finance.
Lead documentation and reporting of value-added services and activities provided to customers.
Manage committed and consigned inventory associated with customer contracts.
Analyze data to identify excess inventory, consumption trends, and potential inventory risks.
Identify opportunities to improve gross margin, account profitability, and sales growth.
Manage data, workflows, and reporting.
Use appropriate AI tools to streamline reporting and processes within Strategic Accounts.
Determine consistent and efficient practices for customer reviews.
Advise on processes and areas that could be improved through AI.
Arrange and participate in plant surveys, product reviews, and inventory analyses with customer plant contacts, Strategic Account Managers, and the local Sales Team.
Manage relationships between Applied service centers and customer plants within a defined geography.