Strategic Account Compliance Manager

FCX Performance•Kansas City, MO

11d

About The Position

Applied Industrial Technologies is hiring a Strategic Account Compliance Manager focused on contract compliance, sales and pricing data management and analysis, inventory agreements, and cost savings initiatives for multiple customer plant locations in the Strategic Account group. This high-profile position offers growth opportunities and helps strengthen the relationship between Applied and its assigned customers. The manager oversees the relationship between Applied service centers and customer plants within a defined geography, covering contract compliance, sales and pricing data, inventory, and cost savings initiatives. The role involves working with Strategic Account Managers, local Sales teams, and internal partners to support customers and improve account performance.

Requirements

At least three years of experience in sales, customer service engineering, or operations management.
Education equivalent to two years of college study, plus specialized training in customer service practices and office functions.
Math aptitude and the ability to apply mechanical principles to address customer needs.
Proficiency with Microsoft Excel, Word, PowerPoint, and AI tools.
Ability to translate data into actionable recommendations.
Ability to manage customer relationships at the National/International level and effectively manage internal associates without direct reporting authority.
Ability to work independently while collaborating with other areas of the business.

Nice To Haves

Strong understanding of industrial distribution, supplier agreements, customer contracts, and product conversion programs.

Responsibilities

Track product conversions and monitor adherence to contract commitments.
Resolve contract discrepancies in partnership with sales, operations, procurement, and finance.
Document and report value-added services and activities provided to customers.
Manage committed and consigned inventory for customer contracts.
Analyze data to identify excess inventory, consumption trends, and potential inventory risks.
Identify opportunities to improve gross margin, account profitability, and sales growth.
Manage data, workflows, and reporting.
Use appropriate AI tools to streamline reporting and processes within Strategic Accounts.
Determine consistent and efficient practices for customer reviews.
Advise on processes and areas that could be improved effectively through AI.
Arrange and participate in plant surveys, product reviews, and inventory analysis with customer plant contacts, Strategic Account Managers, and the local Sales team.