Store Team Leader - Retail Merchandising - Hadley MA

L.L.Bean • Hadley, MA

9d • $21 - $26 • Onsite

About The Position

L.L.Bean is seeking a Store Team Leader of Merchandising for its Hadley, Massachusetts retail store. This role drives business results, directs team talent, supports the store leadership team, and ensures delivery of the L.L.Bean customer experience. It promotes the company’s core values and helps uphold the brand, culture, and mission.

The position supports the store’s Product area by planning and executing floor sets, analyzing business reports, completing visual displays and promotional signage, and coordinating replenishment and merchandise recovery. It also helps deliver strong customer service and sales results, leads scheduled Leader on Duty shifts, reviews business trends and events, and ensures the sales floor and fitting rooms support customer conversion.

The Store Team Leader supports associate training and development, including GUIDE training, product education, onboarding, and ongoing coaching. The role helps maintain employee communications and fosters an inclusive, respectful work environment. Store-wide responsibilities include supporting financial and operational measures, preparing daily tasks, recommending staffing adjustments, addressing day-to-day employee issues within defined parameters, assisting with peak planning, managing expenses and payroll, and participating in health and safety. Additional assigned duties may include maintaining the cash office, stocking and organizing the service hub, and overseeing cashier execution.

Requirements

• Associate degree or equivalent.
• At least 2 years of retail experience in a relevant retailer.
• Excellent organizational and time-management skills.
• Knowledge of systems including POS, Word, and Excel, and comfort with social media platforms.
• Ability to build strong partnerships and collaborate to achieve goals.
• Ability to inspire and motivate others.
• Ability to maintain enthusiasm and a positive attitude.
• Demonstrated ability to foster an inclusive work environment and customer experience.
• Ability to work collaboratively in retail and serve customers and teams from a variety of backgrounds.
• Demonstrated interpersonal, written, and verbal communication skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

• Mobility and desire to relocate.

Responsibilities

• Plan, map, and execute floor sets by translating Trail Guide and floor-set direction into compelling merchandise presentations.
• Analyze reports and use business acumen to make decisions that drive sales.
• Complete and support visual displays and window execution.
• Work with the Operations Productivity team to plan and efficiently process floor sets and replenishment.
• Execute marketing signage, promotions, markdowns, and merchandise recovery.
• Model and foster customer-first service, seek opportunities to convert customers, and encourage the team to drive sales and brand loyalty.
• Serve as Leader on Duty as scheduled to drive conversion and sales.
• Use Qualtrics, variance reporting, merchandise group sales, and other business reports to analyze trends, identify opportunities, and develop actions to improve customer loyalty and service metrics.
• Execute recognition programs, including Living the Legend efforts and in-store contests.
• Review upcoming business events, holidays, promotional weekends, and market trends; develop activations and selling efforts to drive sales.
• Maintain a full sales floor with all sizes represented through regular size audits.
• Ensure fitting-room service supports conversion and units per transaction (UPT).
• Support and train associates by communicating standards, processes, company policies, and procedures.
• Deliver GUIDE training for new hires and ongoing GUIDE training for year-round team members in conjunction with exempt leaders; ensure assessments are completed.
• Support, direct, and develop store champions (buddies) and experts.
• Facilitate new-hire product training and develop plans to deliver seasonal product training materials.
• Maintain employee-facing communications, including break-room messaging and communication boards, and ensure start-up meetings occur with compelling content.
• Model inclusive and fair hiring practices and foster an inclusive work environment through listening, respectful communication, and collaboration across differences.
• Support achievement of financial measures and area-specific metrics.
• Serve as a key holder as required, including potentially opening or closing the store.
• Prepare and communicate daily task responsibilities and support team growth and development.
• Recommend staffing and schedule adjustments to meet work requirements.
• Address day-to-day employee issues and conflicts within defined parameters and company policies, under supervisor direction; provide in-the-moment feedback and coaching and refer performance concerns to store management.
• Contribute to peak planning, preparation, and readiness.
• Manage expenses and use of resources in accordance with budget guidelines, with a focus on payroll.
• Follow health and safety policies, report unsafe conditions or at-risk behaviors, and work safely; leadership roles also model safe behavior and evaluate and reduce risk.
• As assigned, maintain the cash office according to policy, including signatures, reconciliation, and organization.
• As assigned, keep the service hub stocked, organized, and operating effectively.
• As assigned, support cashier execution and efficiency with a focus on service delivery.

Benefits

• Benefits package designed to support health and financial goals.
• Programs and perks intended to support work-life balance and time to recharge outdoors.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree