Banker - South Hadley, MA

PeoplesBank•South Hadley, MA

3d•Onsite

About The Position

PeoplesBank is hiring a Banker for its South Hadley, Massachusetts location. The Banker serves as a friendly point of contact for customers, helping with everyday banking needs, building relationships, and supporting financial solutions. The role includes opening accounts, processing transactions, resolving inquiries, and helping maintain a welcoming, efficient, and secure branch environment. Extensive training is provided at the bank’s Banking Training Center. The position may require work at different branch locations and extended hours, including evenings and weekends as needed. Travel is required to banking centers within a reasonable distance and to the PeoplesBank Executive Office in Holyoke, Massachusetts. The work location may vary due to business needs.

Requirements

High school diploma required.
Six months to one year of related experience, or equivalent; a combination of education and experience will be considered.
Ability to obtain National Mortgage Licensing System (NMLS) registration after a period determined by the decision maker, successfully complete the registration process—including criminal background and credit checks—and remain compliant with NMLS rules and regulations.
Knowledge of computer applications, including Word and Excel, and ability to use basic computer skills to enter and retrieve data.
Strong basic math skills and numerical accuracy.
Exceptional attention to detail, effective time management, and ability to multitask in a dynamic environment.
Ability to adapt and take a proactive approach to change in a fast-paced setting.
Excellent verbal and written communication skills.
Strong interpersonal and customer-service skills, including the ability to build and maintain client and business relationships.
Discretion and integrity in protecting the financial privacy of clients, colleagues, and the organization.
Willingness to travel to banking center locations throughout the region as needed and assigned.
Ability to meet the role’s physical demands, including sitting, using hands to sort, write, and keyboard, listening, speaking, reaching, walking, stooping, crouching, standing, lifting, bending, driving, and traveling.

Nice To Haves

Associate degree preferred.
Cash-handling experience preferred.

Responsibilities

Deliver exceptional customer experiences by building relationships and supporting customers’ financial wellness through personalized service.
Manage daily banking operations, including opening and closing accounts, processing transactions, and accurately resolving customer inquiries.
Identify opportunities to deepen customer relationships and refer customers to internal partners for financial solutions.
Collaborate with the branch team to meet goals and contribute to market growth.
Handle and reconcile cash, checks, and negotiable items; maintain vault, ATM, and coin machine responsibilities.
Comply with regulatory standards, including BSA and CIP requirements, and internal policies while protecting customer data.
Support safe deposit box operations and maintain accurate contract records.
Stay informed about PeoplesBank products and services and participate in ongoing learning and development.
Represent the bank professionally in verbal, written, and digital communications.
Participate in community engagement, volunteerism, and brand-building initiatives.
Resolve customer issues with empathy and efficiency while upholding service standards.
Travel and work at various branch locations and during extended hours, including evenings and weekends, as needed.
Complete on-the-job training and demonstrate proficiency according to company standards and guidelines.
Perform other duties as required.