Banker - South Hadley, MA

PeoplesBank•South Hadley, MA

4d•$22 - $23•Onsite

About The Position

PeoplesBank is hiring a Banker for its South Hadley, Massachusetts location. The Banker serves as a customer-facing representative who helps customers with everyday banking needs, builds relationships, and supports financial wellness through personalized service. The role includes opening and closing accounts, processing transactions, resolving customer inquiries, and referring customers to internal partners for broader financial solutions. The Banker also handles cash and negotiables, supports vault, ATM, coin machine, and safe deposit box operations, and maintains accurate records while protecting customer information and complying with applicable regulations and bank policies. The position involves collaborating with branch colleagues to meet goals and contribute to market growth, learning and communicating the bank’s products and services, and representing PeoplesBank professionally. The Banker participates in community engagement and brand-building activities and may work at different banking centers or offsite events as business needs require. Extensive training is provided at the bank’s Banking Training Center. Flexibility is required for travel and extended hours, including evenings and weekends as needed.

Requirements

High school diploma required; an associate degree is preferred.
Six months to one year of related experience or equivalent; a combination of education and experience will be considered.
Ability to obtain National Mortgage Licensing System (NMLS) registration after a period determined by the decision maker, successfully complete the registration process (including criminal background and credit checks), and remain compliant with NMLS rules and regulations.
Knowledge of computer applications including Word and Excel, and ability to use basic computer skills to enter and retrieve data.
Strong basic math skills and numerical accuracy.
Exceptional attention to detail and ability to manage time and multitask in a dynamic environment.
Ability to thrive in a fast-paced setting and adapt proactively to change.
Excellent verbal and written communication skills.
Strong interpersonal and customer service abilities, including relationship-building skills.
Discretion and integrity in protecting the financial privacy of clients, colleagues, and the organization.
Willingness to travel to various banking center locations throughout the region as needed and assigned.
Ability to complete on-the-job training and demonstrate proficiency in accordance with company standards and guidelines.
Flexibility to work extended hours, including evenings and weekends, as needed.

Nice To Haves

Associate degree.
Cash handling experience.

Responsibilities

Deliver an exceptional customer experience by building strong relationships and supporting financial wellness through personalized service.
Manage daily banking operations, including opening and closing accounts, processing transactions, and resolving customer inquiries accurately.
Identify opportunities to deepen customer relationships and refer customers to internal partners for financial solutions.
Collaborate with the team to meet branch goals and contribute to market growth.
Handle and reconcile cash, checks, and negotiables, and maintain vault, ATM, and coin machine responsibilities.
Comply with regulatory standards, including BSA and CIP, and internal policies while protecting customer data.
Support safe deposit box operations and maintain accurate contract records.
Stay informed about PeoplesBank products and services and participate in ongoing learning and development.
Represent the bank professionally in verbal, written, and digital communications.
Participate in community engagement, volunteerism, and brand-building initiatives.
Resolve customer issues with empathy and efficiency while upholding service standards.
Work at various branch locations and during extended hours, including evenings and weekends, as needed.
Perform other duties as required.