Store Team Leader - Retail Merchandising - Hadley MA

L.L.Bean•Hadley, MA

7d•Onsite

About The Position

L.L.Bean’s Hadley, Massachusetts Retail Store is seeking a Store Team Leader of Merchandising. The role drives business results, directs team talent, supports the store leadership team, and ensures delivery of the legendary L.L.Bean customer experience in an outdoor lifestyle concept retail store. The team leader promotes the company’s core values of Outdoor Heritage, Integrity, Service, Respect, Perseverance, and Safe and Healthy Living, upholding the integrity of the L.L.Bean brand, culture, and mission. This is a support role under the Product area of responsibility for stores. The position plans and executes floor sets and merchandise presentations, analyzes business reports, and supports visual displays, replenishment, marketing signage, promotions, markdowns, and merchandise recovery. The team leader also supports customer service and sales, associate training and development, store operations, financial results, expense management, and health and safety.

Requirements

Associate degree or equivalent.
At least 2 years of retail experience in a relevant retailer.
Excellent organizational and time-management skills.
Systems knowledge, including POS, Word, and Excel, and comfort with social media platforms.
Ability to build strong partnerships and collaborate to achieve goals.
Ability to inspire and motivate others.
Ability to maintain enthusiasm and a positive attitude.
Demonstrated ability to foster an inclusive work environment and customer experience.
Demonstrated collaborative work in a retail environment and ability to serve customers and teams from a variety of backgrounds.
Demonstrated interpersonal, written, and verbal communication skills.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Mobility and desire to relocate.

Responsibilities

Plan, map, and execute floor sets by translating Trail Guide and floor sets into compelling merchandise presentations.
Analyze reports and apply business acumen to make decisions that drive sales.
Complete and support visual displays and window execution.
Work with the Operations Productivity team to plan and efficiently process floor sets and replenishment.
Execute marketing signage, promotions, markdowns, and merchandise recovery.
Model and foster a customer-first service environment, seek opportunities to convert customers, and rally the team around sales and brand loyalty goals.
Serve as Leader on Duty as scheduled to drive conversion and sales.
Use business reports, including Qualtrics, variance reporting, and merchandise group sales, to analyze trends, identify successes, and find opportunities.
Develop actions to enhance customer loyalty and improve service metrics through business analysis.
Execute recognition programs, including Living the Legend efforts and in-store contests.
Review upcoming business events, holidays, promotional weekends, and market trends; develop activations and selling efforts to drive sales.
Keep the sales floor full and sizes represented by conducting regular size audits, and ensure fitting room service supports conversion and UPT.
Support and train associates by communicating standards, processes, company policies, and procedures.
Deliver GUIDE training for new hires and ongoing GUIDE training for year-round team members, in conjunction with the exempt leader team.
Ensure guides perform at a high level and that 30-day and ongoing assessments are completed.
Support, direct, and develop store champions (buddies) and experts.
Facilitate new-hire product training modules and develop and execute plans for seasonal product training materials.
Maintain employee-facing communications, including break room messaging and communication boards; ensure startup meetings take place and have compelling, inspiring content.
Model inclusive and fair hiring practices, seek team members’ perspectives, listen actively, encourage respectful communication, and collaborate respectfully across differences.
Aid achievement of financial measures and area-specific metrics.
Serve as a key holder as required and potentially open or close the store.
Prepare and communicate daily task responsibilities to staff.
Foster team growth and development by leveraging knowledge and strengths.
Recommend staffing-level and schedule adjustments to meet work requirements.
Address day-to-day employee issues and conflicts within defined parameters and company policies, under supervisor direction; provide in-the-moment feedback and coaching, and refer performance concerns to store management.
Contribute to peak planning, preparation, and readiness.
Manage expenses and resources in accordance with budget guidelines, with a focus on payroll.
Follow health and safety policies, report unsafe conditions or at-risk behaviors, work safely, model safe behavior, evaluate risk, and ensure risks are reduced to acceptable levels.
When assigned, maintain the cash office according to policy, including signatures, reconciliation, and organization.
When assigned, keep the service hub stocked, uncluttered, and effective.
When assigned, ensure cashier execution and efficiency with a focus on service delivery.