Store Team Leader - Retail Merchandising - Cincinnati, OH

L.L.Bean • Cincinnati, OH

6d • Onsite

About The Position

L.L.Bean is seeking a Store Team Leader of Retail Merchandising for its Kenwood Retail Store in Cincinnati, Ohio. The role supports the store’s Product area of responsibility and helps drive business results, direct team talent, support store leadership, and deliver the L.L.Bean customer experience in an outdoor lifestyle retail setting. The position promotes the company’s core values and helps uphold its brand, culture, and mission.

The role plans and executes merchandise presentations, uses business reports to identify sales opportunities, supports visual displays and promotions, and coordinates floor sets and replenishment. It also helps deliver excellent customer service, improve conversion and loyalty, train and develop associates, communicate store standards, and contribute to financial, staffing, expense, and safety goals. As assigned, the role may also maintain the cash office, stock the service hub, and oversee cashier execution.

Requirements

• Associate degree or equivalent.
• At least 2 years of retail experience with a relevant retailer.
• Excellent organizational and time-management skills.
• Knowledge of systems including POS, Word, and Excel, and comfort with social media platforms.
• Ability to build strong partnerships and work collaboratively to achieve goals.
• Ability to inspire and motivate others.
• Ability to maintain enthusiasm and a positive attitude.
• Demonstrated ability to foster an inclusive work environment and customer experience.
• Ability to collaborate in a retail environment and serve customers and teams from a variety of backgrounds.
• Demonstrated interpersonal, written, and verbal communication skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

• Mobility and willingness to relocate.

Responsibilities

• Plan, map, and execute floor sets by translating Trail Guide and floor-set direction into compelling merchandise presentations.
• Analyze business reports and use business acumen to make decisions that drive sales.
• Complete and support visual display and window execution.
• Work with the Operations Productivity team to plan and efficiently process floor sets and replenishment.
• Execute marketing signage, promotions, markdowns, and merchandise recovery.
• Model and foster a service-first environment, seeking to convert customers and build brand loyalty; rally the team around these objectives.
• Serve as Leader on Duty as scheduled to drive conversion and sales.
• Use business reports, including Qualtrics, variance reporting, and merchandise-group sales, to analyze trends, identify opportunities, and develop actions to improve loyalty and service metrics.
• Execute recognition programs, including Living the Legend efforts and in-store contests.
• Review upcoming business events, holidays, promotional weekends, and market trends; develop activations and selling efforts to drive sales.
• Keep the sales floor full and sizes represented by conducting regular size audits.
• Ensure a high level of fitting-room service to drive conversion and units per transaction.
• Support and train associates by communicating standards, processes, policies, and procedures.
• Share product knowledge to support selling and customer loyalty.
• Deliver GUIDE training for new hires and ongoing training for year-round team members; ensure guides perform effectively and required assessments are completed.
• Support, direct, and develop store champions (buddies) and experts.
• Facilitate product-training modules and develop plans for delivering seasonal product-training materials.
• Maintain employee-facing communications, including break-room messaging and communication boards, and ensure startup meetings occur with compelling content.
• Model inclusive and fair hiring practices and foster respectful, inclusive communication and collaboration.
• Support achievement of financial measures and area-specific metrics.
• Serve as a key holder as required, potentially opening or closing the store.
• Prepare and communicate daily task responsibilities, using knowledge of team strengths to support growth and development.
• Recommend staffing or schedule adjustments to meet work requirements.
• Address day-to-day employee issues or conflicts within defined parameters and company policy, under supervisor direction.
• Provide in-the-moment input, feedback, and coaching; refer performance concerns to store management for the performance-management process.
• Contribute to peak-planning preparation and readiness.
• Manage expenses and resources in accordance with budget guidelines, with a focus on payroll.
• Follow safety policies, report unsafe conditions or at-risk behaviors, and work safely; in a leadership role, model safe behavior, evaluate risk, and help reduce risks to acceptable levels.
• As assigned, maintain the cash office according to policy, including signatures, reconciliation, and organization.
• As assigned, keep the service hub stocked, uncluttered, and operating effectively.
• As assigned, ensure cashier execution and efficiency with a focus on service delivery.

Benefits

• Benefits package with programs and perks designed to support health and financial goals.
• Programs and practices intended to support work-life balance and time to recharge outdoors.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree