Store Team Leader - Retail Merchandising - Cincinnati, OH

L.L.Bean•Cincinnati, OH

4d•Onsite

About The Position

L.L.Bean is hiring a Store Team Leader of Retail Merchandising for its Kenwood Retail Store in Cincinnati, Ohio. The role supports the store’s Product area and helps drive business results, direct team talent, support store leadership, and deliver the L.L.Bean customer experience. The leader promotes the company’s values of Outdoor Heritage, Integrity, Service, Respect, Perseverance, and Safe and Healthy Living. The position plans and executes merchandise floor sets, visual displays, signage, promotions, markdowns, and replenishment in coordination with store operations. It uses business reports and sales trends to identify opportunities, improve customer loyalty and service, and support sales. The leader models high-quality customer service, may serve as Leader on Duty, and helps ensure the sales floor is fully stocked and fitting-room service supports conversion. The role trains and develops associates, including new-hire and ongoing product training, GUIDE training, assessments, and support for store champions and experts. It helps maintain employee communications and effective start-up meetings, and promotes inclusive hiring and respectful collaboration. As part of total-store accountability, the leader supports financial and area-specific goals, prepares and communicates daily tasks, contributes to staffing and peak planning, coaches employees, manages expenses with attention to payroll, and participates in health and safety practices. Depending on assignment, responsibilities may also include cash-office procedures, service-hub readiness, and cashier execution.

Requirements

Associate degree or equivalent.
At least 2 years of retail experience with a relevant retailer.
Excellent organizational and time-management skills.
Systems knowledge, including POS, Word, and Excel, and comfort with social media platforms.
Ability to build strong partnerships and collaborate to achieve goals.
Ability to inspire and motivate others and maintain enthusiasm and a positive attitude.
Demonstrated ability to foster an inclusive work environment and customer experience.
Ability to collaborate in a retail environment and serve customers and teams from a variety of backgrounds.
Demonstrated interpersonal, written, and verbal communication skills.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Mobility and desire to relocate.

Responsibilities

Plan, map, and execute floor sets by translating Trail Guide and floor-set direction into compelling merchandise presentations.
Analyze reports and business trends to make decisions that support sales and identify opportunities.
Complete and support visual displays, window execution, marketing signage, promotions, markdowns, and merchandise recovery.
Coordinate with the Operations Productivity team to plan and efficiently process floor sets and replenishment.
Model and foster service as the top priority, encourage sales and brand loyalty, and rally the team toward customer-service objectives.
Serve as Leader on Duty as scheduled to drive conversion and sales.
Use business reports, including Qualtrics, variance reporting, and merchandise-group sales, to identify trends, wins, and opportunities.
Develop actions to enhance customer loyalty and improve service metrics; execute recognition programs and plan activations around business events and trends.
Ensure the sales floor is full and sizes are represented through regular size audits, and ensure fitting-room service supports conversion and UPT.
Support and train associates on standards, processes, policies, and procedures; deliver GUIDE and product training for new hires and year-round team members.
Complete or support 30-day and ongoing assessments, develop store champions and experts, and maintain employee-facing communications.
Ensure start-up meetings take place and that their content is compelling and inspiring.
Model inclusive and fair hiring practices, encourage respectful communication, and work collaboratively across differences.
Support achievement of financial measures and area-specific metrics; serve as a key holder and potential store opener or closer as required.
Prepare and communicate daily task responsibilities, foster team growth, recommend staffing or schedule adjustments, and provide in-the-moment feedback and coaching.
Address day-to-day employee issues within defined parameters and refer performance concerns to store management.
Contribute to peak-planning preparation and readiness, and manage expenses and resources in accordance with budget guidelines, with a focus on payroll.
Follow safety policies, report unsafe conditions or at-risk behaviors, work safely, and, as a leader, model safe behavior and help reduce risks.
As assigned, maintain the cash office, keep the service hub stocked and organized, and support cashier execution and efficiency.