Store Team Leader - Retail Operations - Charlottesville VA

L.L.Bean • Charlottesville, VA

7d • $19 - $24 • Onsite

About The Position

L.L.Bean is hiring a year-round, full-time Store Team Leader of Retail Operations for its store at The Shops at Stonefield in Charlottesville, Virginia. The role drives business results, directs team talent, supports the store leadership team, and helps deliver L.L.Bean’s customer experience in an outdoor lifestyle retail setting. The leader promotes the company’s values of Outdoor Heritage, Integrity, Service, Respect, Perseverance, and Safe and Healthy Living.

This position supports store productivity and operations by maintaining an organized stock room, processing freight and replenishment, overseeing returns and transfers, executing omnichannel orders, and following loss-prevention and safety procedures. It also supports customer experience and sales by serving as a Leader on Duty, analyzing business reports and trends, developing sales and service actions, and ensuring the sales floor and fitting rooms are ready to serve customers.

The Store Team Leader supports associate training and development, including new-hire and ongoing product training, GUIDE training, and coaching. The role also helps coordinate daily work, staffing recommendations, employee communication, expense and payroll management, and store health and safety. As assigned, the leader may maintain the cash office, ensure the service hub is stocked and organized, and oversee cashier execution.

Requirements

• Associate degree or equivalent.
• At least 2 years of retail experience with a relevant retailer.
• Excellent organizational and time-management skills.
• Knowledge of systems including POS, Word, and Excel, and comfort with social media platforms.
• Ability to build strong partnerships and collaborate to achieve goals.
• Ability to inspire and motivate others.
• Ability to maintain enthusiasm and a positive attitude.
• Demonstrated ability to foster an inclusive work environment and customer experience.
• Ability to collaborate in a retail environment and serve customers and teams from a variety of backgrounds.
• Demonstrated interpersonal, written, and verbal communication skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

• Willingness and desire to relocate.

Responsibilities

• Maintain a clean, organized, and efficient stock room in accordance with operating standards and safety requirements.
• Manage inbound freight processing according to standard operating procedures and productivity guidelines, completing shipments within 24 hours of delivery.
• Collaborate with other leaders to replenish sales floor stock and move replenishment truck product to the floor.
• Oversee returns and assign appropriate quality codes in accordance with standard operating practices.
• Execute store-to-store and store-to-warehouse transfers in a timely manner.
• Execute omnichannel activities, including BOPIS, BOSFS, BISSO, and phone call management, according to guidelines.
• Follow loss-prevention policies and inspect back-of-house and sales-floor areas for compliance.
• Model safe behaviors, evaluate risks, and help reduce risks to acceptable levels; may serve as a safety contact or liaison.
• Model and foster a service-first environment, seek opportunities to convert customers, and rally the team around sales and brand loyalty.
• Serve as Leader on Duty as scheduled to drive conversion and sales.
• Use Qualtrics, variance reporting, merchandise-group sales, and other business reports to analyze trends and identify opportunities.
• Develop actions to improve customer loyalty and service metrics through business analysis.
• Execute recognition programs, including Living the Legend efforts and in-store contests.
• Review upcoming business events, holidays, promotional weekends, and market trends; develop activations and selling efforts to drive sales.
• Keep the sales floor full and sizes represented by conducting regular size audits.
• Ensure high-quality fitting-room service to support conversion and units per transaction.
• Support and train associates by communicating standards, processes, policies, and procedures.
• Share product knowledge to support sales and customer loyalty.
• Deliver GUIDE training for new hires and ongoing team members, and ensure guides perform effectively and required assessments are completed.
• Support, direct, and develop store champions, buddies, and experts.
• Facilitate new-hire product-training modules and plan delivery of seasonal product-training materials.
• Maintain employee-facing communications, including break-room messaging and communication boards, and ensure start-up meetings take place with compelling content.
• Model inclusive and fair hiring practices and foster an inclusive workplace by seeking perspectives, listening, and encouraging respectful communication.
• Work collaboratively and respectfully across differences among team members and customers.
• Support achievement of financial measures and area-specific metrics.
• Serve as a key holder as required and potentially open or close the store.
• Prepare and communicate daily task responsibilities, and use team members’ knowledge and strengths to foster their growth and development.
• Recommend staffing-level and schedule adjustments to meet work requirements.
• Address day-to-day employee issues and conflicts within defined parameters and company policies, under supervisor direction.
• Provide in-the-moment input, feedback, and coaching; refer performance concerns to store management for the performance-management process.
• Contribute to peak-planning preparation and readiness.
• Manage expenses, use resources appropriately, follow budget guidelines, and focus on payroll management.
• Follow safety policies and procedures, report unsafe conditions or at-risk behaviors, and work safely.
• As assigned, maintain the cash office according to policy, including signatures, accurate reconciliation, and organization.
• As assigned, keep the service hub stocked, uncluttered, and effective.
• As assigned, support cashier execution and efficiency with a focus on service delivery.

Benefits

• Benefits package with programs and perks designed to support health and financial goals.
• Programs and support intended to promote work-life balance and time to recharge outdoors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree