Store Team Leader - Retail Operations - Charlottesville VA

L.L.Bean • Charlottesville, VA

6d • Onsite

About The Position

L.L.Bean is seeking a year-round, full-time Store Team Leader of Retail Operations for its retail store at The Shops at Stonefield in Charlottesville, Virginia. The role drives business results, directs team talent, supports the store leadership team, and helps deliver L.L.Bean’s customer experience in an outdoor lifestyle retail store. The Team Leader promotes the company’s values of Outdoor Heritage, Integrity, Service, Respect, Perseverance, and Safe and Healthy Living.

This is a support role within the stores’ Productivity area of responsibility. It oversees operational processes, customer experience, associate training, and aspects of total-store accountability. The role also contributes to an inclusive, safe, and healthy workplace, and may perform additional duties such as maintaining the cash office, stocking the service hub, or overseeing cashier execution as assigned.

Requirements

• Associate degree or equivalent.
• At least 2 years of retail experience with a relevant retailer.
• Excellent organizational and time-management skills.
• Systems knowledge, including POS, Word, and Excel, and comfort with social media platforms.
• Ability to build strong partnerships and collaborate to achieve goals.
• Ability to inspire and motivate others.
• Ability to maintain enthusiasm and a positive attitude.
• Demonstrated ability to foster an inclusive work environment and customer experience.
• Demonstrated ability to work collaboratively in a retail environment and serve customers and teams from varied backgrounds.
• Demonstrated interpersonal, written, and verbal communication skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to model safe behavior and contribute to a safe and healthy workplace.

Nice To Haves

• Willingness or desire to relocate.

Responsibilities

• Maintain a clean, organized, and efficient stock room while following operating standards and safety requirements.
• Manage inbound freight processing according to standard operating procedures and productivity guidelines, completing shipments within 24 hours of delivery.
• Work with other leaders to replenish sales-floor stock and move replenishment-truck product to the floor.
• Oversee returns and assign appropriate quality codes in accordance with standard practices.
• Complete store-to-store and store-to-warehouse transfers promptly.
• Execute omnichannel business processes, including BOPIS, BOSFS, BISSO, and phone-call management, according to guidelines.
• Follow loss-prevention policies and inspect back-of-house and sales-floor spaces for compliance.
• Model safe behavior, evaluate risk, and help reduce risks to acceptable levels; may serve as a safety contact or liaison.
• Model and foster a service-first environment, seek opportunities to convert customers, and rally the team around sales and brand-loyalty objectives.
• Serve as Leader on Duty as scheduled to drive conversion and sales.
• Use business reports, including Qualtrics, variance reporting, and merchandise-group sales, to analyze trends, identify successes and opportunities, and develop actions to improve customer loyalty and service metrics.
• Execute recognition programs, including Living the Legend efforts and in-store contests.
• Review upcoming business events, holidays, promotional weekends, and market trends; develop activations and selling efforts to support sales results.
• Keep the sales floor full and sizes represented by conducting regular size audits, and ensure high-quality fitting-room service to drive conversion and units per transaction.
• Support and train associates by communicating standards, processes, policies, and procedures.
• Share product knowledge to support sales and customer loyalty; deliver GUIDE training for new hires and ongoing training for year-round team members in conjunction with exempt leaders.
• Ensure guides perform effectively and complete 30-day and ongoing assessments.
• Support, direct, and develop store champions (buddies) and experts.
• Facilitate new-hire product training modules for the store or assigned area and develop and execute seasonal product-training plans.
• Manage employee-facing communications, including break-room messaging and communication boards; ensure startup meetings occur and have compelling content.
• Model inclusive and fair hiring practices and foster an inclusive environment by seeking team perspectives, listening actively, and encouraging respectful communication.
• Work collaboratively and respectfully across differences among team members and customers.
• Contribute to financial results and area-specific metrics; serve as a key holder and potential store opener or closer as required.
• Prepare and communicate daily task responsibilities to staff, and use knowledge of team strengths to support development.
• Recommend staffing or schedule adjustments to meet work requirements.
• Respond to day-to-day employee issues and conflicts within defined parameters and company policies, under supervisor direction; provide in-the-moment feedback and coaching, and refer performance concerns to store management.
• Contribute to peak-planning preparation and readiness.
• Manage expenses and resources in accordance with budget guidelines, with a focus on payroll.
• Follow health and safety policies, report unsafe conditions or at-risk behaviors, and conduct work safely.
• As assigned, maintain the cash office according to policy, including signatures, reconciliation, and organization.
• As assigned, keep the service hub stocked, uncluttered, and operating effectively.
• As assigned, oversee cashier execution and efficiency with a focus on service delivery.

Benefits

• Benefits package designed to support health and financial goals.
• Programs and perks intended to support work-life balance and time to recharge outdoors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree