Store Team Leader - Popshelf - Poplar Bluff, Mo Store #30157

Dollar General•Poplar Bluff, MO

About The Position

The Store Team Leader manages store employees and plans and implements store processes, including ordering, receiving, stocking, creative merchandising, presentation, selling, and staffing. The role fosters an exceptional customer experience by creating a customer-focused store culture through high store standards and team engagement. The Store Team Leader oversees customer service, store operations, team leadership, and merchandising and inventory. This includes recruiting and developing employees, ensuring the store is properly staffed and operating safely, monitoring financial and inventory performance, maintaining cash and security controls, and ensuring merchandise is presented and stocked according to company practices.

Requirements

Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedure manuals.
Ability to perform mathematical calculations, including addition, subtraction, multiplication, division, and percentages.
Knowledge of cash-handling procedures, including cashier accountability and deposit control.
Knowledge of cash, facility, and safety control policies and practices, including deposits and store keys.
Ability to perform cash register functions and operate tools used to generate reports, such as HHT, self-checkout, and store computers.
Knowledge of recruiting, interviewing, hiring, counseling, and termination practices in compliance with legal and company requirements.
Ability to communicate information and standards effectively, verbally and in writing, to staff, suppliers, and customers.
Ability to maintain organization and attention to detail.
Ability to solve problems and handle a variety of situations.
Ability to interact respectfully and effectively with staff, suppliers, and customers.
Proficiency in inventory management and merchandising practices.
Must provide own transportation for occasional bank deposits, management meetings, and travel to other stores.
High school diploma or equivalent.
Frequent walking, standing, bending, stooping, kneeling, merchandise stocking, and truck unloading; frequent handling of merchandise and equipment; frequent lifting up to 40 pounds and occasional lifting up to 55 pounds; occasional ladder climbing.

Nice To Haves

Post-secondary business school training preferred.
One year of experience in a specialty retail environment preferred.
At least two years of management experience in a retail environment preferred.

Responsibilities

Model and coach customer service practices that balance tasks with customers’ needs, and use customer feedback to guide employee training and coaching.
Maintain product knowledge and use selling techniques to improve the customer experience and support employee development.
Maintain a safe, clean, and organized store environment.
Recruit, select, retain, train, develop, and manage store employees in accordance with applicable laws and company policies; address performance issues, plan succession, and counsel employees up to and including termination.
Communicate store performance and safety expectations, coordinate meetings and events, and promote compliance with safety, security, and company policies.
Ensure the store is staffed and opened and closed effectively each day; schedule employees, conduct safety meetings, and ensure compliance with procedures.
Complete required paperwork and documentation according to guidelines and deadlines.
Review operating statements and identify trends and opportunities involving sales, profitability, inventory turnover, expenses, shrink, and store performance.
Maintain the store’s financial integrity through cash accountability, key control, and adherence to security and cash-control procedures.
Build the team’s knowledge of store products so employees can engage customers and provide a differentiated shopping experience.
Manage merchandise receiving, unpacking, stocking, restocking, rotation, and display building in accordance with company work processes.
Oversee implementation and maintenance of plan-o-zones and ensure merchandise presentation follows established practices and Store Team Leader direction.
Oversee inventory ordering, review ordering plans and seasonal direction, address inventory management issues weekly, and follow up on Basic Stock Replenishment and cycle counts.
Ensure merchandise is presented according to established practices, using fixtures properly and maintaining product pricing and signage.
Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
Make bank deposits, attend management meetings, and occasionally travel to other stores using own transportation.