STORE TEAM LEADER - POPSHELF - POPLAR BLUFF, MO STORE #30157

Dollar General•Poplar Bluff, MO

About The Position

The Store Team Leader manages store employees and plans and implements store processes, including ordering, receiving, stocking, merchandising, presentation, selling, and staffing. The role establishes a customer-focused store culture through high store standards and team engagement. The Store Team Leader oversees customer service, store operations, team leadership, merchandising, and inventory. This includes recruiting and developing employees, scheduling and staffing the store, maintaining safe and organized operations, monitoring financial and inventory performance, and ensuring merchandise is presented and stocked according to company practices.

Requirements

Ability to read and interpret diagrams, safety rules, operating and maintenance instructions, and procedure manuals.
Ability to perform mathematical calculations, including percentages.
Knowledge of cash handling procedures, cashier accountability, and deposit control.
Knowledge of cash, facility, and safety control policies and practices, including deposits and store keys.
Ability to perform cash register functions and operate tools used to generate reports, such as handheld terminals, self-checkout, and store computers.
Knowledge of recruiting, interviewing, hiring, counseling, and termination practices in compliance with legal and company requirements.
Ability to communicate information and standards effectively, verbally and in writing, to staff, suppliers, and customers.
Ability to stay organized and pay attention to detail.
Ability to solve problems and handle a variety of situations.
Ability to interact respectfully and effectively with staff, suppliers, and customers.
Proficiency in inventory management and merchandising practices.
Must drive or provide own transportation for bank deposits, management meetings, and occasional travel to other stores.
High school diploma or equivalent.

Nice To Haves

Post-secondary business school training.
One year of experience in a specialty retail environment.
At least two years of management experience in a retail environment.

Responsibilities

Model and coach customer service practices that exceed customer expectations and balance store tasks with customer needs.
Use customer feedback in employee training and coaching to help the store meet ongoing customer expectations.
Use product knowledge and selling techniques to enhance the customer experience and support employee development.
Maintain a safe, clean, and organized store environment.
Recruit, select, retain, train, develop, and manage store employees in accordance with labor laws and company policies.
Ensure appropriate staffing and effective daily store opening and closing.
Communicate performance and safety expectations, coordinate meetings and events, and ensure employee compliance with company policies and procedures.
Complete paperwork and documentation according to guidelines and deadlines.
Evaluate operating statements and financial trends, including sales, profitability, inventory turn, expenses, and potential shrink, and identify improvement opportunities.
Maintain store financial integrity through cash accountability, key control, and security and cash-control procedures.
Build the store team’s knowledge of products so employees can provide a differentiated and enjoyable shopping experience.
Manage merchandise receiving, unpacking, stocking, restocking, rotation, and display building according to company processes.
Oversee plan-o-zone implementation and maintenance and ensure merchandise presentation follows established practices and direction.
Oversee inventory ordering, review ordering plans and seasonal direction, address inventory management issues, and follow up on Basic Stock Replenishment and cycle counts.
Ensure merchandise is presented according to established practices, including appropriate use of fixtures, pricing, and signage.
Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.