Store Team Leader - W. Hessler Rd.

Goodwill of Central & Southern Indiana•Muncie, IN

2d•Onsite

About The Position

The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff in executing store operational goals in the annual operating plan. The role makes judgments involving customers, team members, operational issues, business planning, priority setting, compliance with company policies, and other areas of the business. The position includes staff management and development, store operations, and financial management and reporting. The Team Leader coaches and trains hourly employees, may participate in recruiting and interviewing hourly associates, completes day-to-day tasks, suggests efficiency improvements, communicates Goodwill’s Mission, Vision, and Values, and tracks sales, production goals, and donations. The role also stewards site resources, including people, time, and money.

Requirements

Experience overseeing the work of others, directly or indirectly, in a service-related industry such as retail, hospitality, or food service.
Ability to provide timely guidance and effective feedback to help others strengthen knowledge or skills needed to complete tasks or solve problems.
Effective oral, written, visual, and non-verbal communication, listening, and information-delivery skills, including in person, in writing, and digitally.
Ability to understand and relate to customers impartially and effectively, build customer satisfaction, and provide excellent service to internal and external customers.
Familiarity with computers and relevant software, including basic computer and Internet navigation skills.
Ability to identify important results and the steps needed to achieve goals or targets.
Ability to use judgment and reasoning to evaluate the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Adherence to procedures and protocol, including password confidentiality, logging-on and logging-off procedures, and Goodwill’s values.
Ability to perform the described physical work, including spending more than 8 hours sitting, standing, walking, stooping, kneeling, and crouching; using hands to grasp, carry, feel, or touch products and machinery; and moving and lifting 10–50 pounds.
Ability to manage frequent exposure to moderate noise and temperature variations.
Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.

Nice To Haves

Experience in a warehouse environment and knowledge of organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry.

Responsibilities

Coach and train hourly employees on daily tasks.
Participate in the hourly associate recruitment process, including pre-screening and interviewing candidates as needed.
Seek professional development opportunities for themselves and other team members.
Complete day-to-day tasks and suggest efficiency improvements.
Integrate, represent, and communicate Goodwill’s Mission, Vision, and Values to internal and external customers.
Act as a good steward of site resources, including people, time, and money.
Track and measure day-to-day sales, production goals, and donations.
Make judgments involving customers, team members, operational issues, business planning, priority setting, and compliance with company policies.

Benefits

Continuing education and leadership development, as well as tuition reimbursement.
Comprehensive health plan.
Paid time off and paid holidays.
Sabbatical and parental leaves.
Life, dental, and vision insurance.
Short- and long-term disability plans.
Preventive health and wellness program.
Section 125 pretax health spending account, dependent care spending account, and premiums.
Discount programs, including a 20% discount at Goodwill retail stores immediately upon hire.
Retirement planning options with company matching.
Free mental health support services, including up to 15 free counseling sessions for the employee and family members.
Free on-site nurse health coaching services.
Daily pay options.