Store Shift Supervisor

Pet Supplies Plus•Bridgeville, PA

About The Position

The Store Shift Supervisor at Pet Supplies Plus provides friendly, neighborly service to customers and their pets while helping store team leaders maintain daily operations and performance standards. The role combines customer service and sales with leadership coverage, operational tasks, team development, and animal care. The supervisor may cover management functions up to four times a week when team leaders are offsite and may perform regular store team member duties when not acting as manager on duty or learning operational tasks. The position requires willingness to perform nail trims on pets.

Requirements

High school diploma or GED.
At least 2 years of retail experience.
Proficiency in Microsoft Office.
Strong sales and customer service skills.
Ability to operate store equipment, including a forklift.
Ability to climb ladders, bend, kneel, and lift up to 50 pounds.
Ability to work flexible schedules.
Reliable transportation.
Must pass drug screening where allowed by law.
Must be at least 18 years old.

Responsibilities

Provide exceptional, neighborly service to customers and their pets.
Set an example for team members in delivering excellent customer service.
Partner with store team leaders to learn and reinforce store standards and daily management routines.
Provide leadership coverage and cover management functions up to four times a week when team leaders are offsite.
Follow operational policies and procedures for cleanliness, animal care, safety, and security.
Learn and perform back-office procedures, including making signs, updating price changes, and inputting cashier records.
Participate in store recruiting, onboarding, and team member development.
Communicate opportunities to improve community engagement or store performance to team leaders.
Perform store team member duties when not acting as manager on duty or learning operational tasks.
Perform nail trims on pets.