Store Shift Supervisor

Pet Supplies Plus • Middleburg Heights, OH

1d

About The Position

The Store Shift Supervisor at Pet Supplies Plus provides exceptional, neighborly service to customers and their pets while supporting store team leaders. The role reinforces daily operational procedures and performance expectations, provides leadership coverage when team leaders are offsite, and performs store team member duties when not acting as manager-on-duty or learning operational tasks. The supervisor also supports recruiting, onboarding, team development, community engagement, and store performance. The position may involve performing nail trims on pets.

Requirements

• High school diploma or GED.
• At least 2 years of retail experience.
• Proficiency in Microsoft Office.
• Strong sales and customer service skills.
• Ability to operate store equipment, including a forklift.
• Ability to climb ladders, bend, kneel, and lift up to 50 pounds.
• Ability to work flexible schedules.
• Reliable transportation.
• Must be at least 18 years old.
• Must pass a drug screening where allowed by law.

Responsibilities

• Provide friendly, exceptional service to customers and their pets.
• Partner with store team leaders to learn and reinforce company standards and daily management routines.
• Provide leadership coverage and perform management functions up to four times a week when team leaders are offsite.
• Follow operational policies and procedures for cleanliness, animal care, safety, and security.
• Learn and perform back-office procedures, including making signs, updating price changes, and inputting cashier records.
• Participate in store recruiting, onboarding, and team member development.
• Communicate opportunities to improve community engagement or store performance to team leaders.
• Perform store team member duties when not acting as manager-on-duty or learning operational tasks.
• Perform nail trims on pets.

Benefits

• Employee discounts
• Flexible schedules
• Pay increases
• Pet care training programs
• Promotion-from-within culture
• Medical, dental, and vision plans for full-time employees
• Health savings and flexible spending accounts
• Paid time off for full-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED