Store Sales Manager

Mattress Firm • Muncie, IN

2d • Onsite

About The Position

The Store Sales Manager leads Mattress Firm’s vision and company initiatives while achieving sales performance goals across multiple store units. The role oversees in-store merchandising, selling programs, key performance indicators, and the omnichannel customer experience, while ensuring teams keep customers at the center of their work and creating an engaging environment for team members. As a coach, the manager develops associates’ skills and performance and fosters a collaborative, motivated team.

The manager supports new-hire onboarding and team building through one-on-one meetings, maintaining a team biography book, and conducting 30-, 60-, and 90-day check-ins with new team members. The role also manages staffing and scheduling, supports compliance with company policies and state regulations, communicates professionally as a representative of the company, and follows product-transfer procedures.

The position includes developing talent through product and technical knowledge, reviewing performance reports to identify skill gaps, and coaching associates. The manager is accountable for store financial targets, merchandising and marketing standards, social media strategy, opening and closing procedures, inventory, merchandise flow, cash handling, sales processing, and store-level inventory research. The manager may provide support to stores in Indianapolis and Marion, Indiana, as needed.

Mattress Firm offers career growth opportunities, training and development, a 401(k) with employer matching, mental health and life resources, medical, dental, prescription, and vision plans, on-demand pay, and employee discounts. Compensation is listed as $60,000–$73,000 per year, depending on qualifications and experience; additional bonus opportunities may be available for eligible roles at the company’s discretion. Applicants must be legally authorized to work in the United States without sponsorship and provide proof of eligibility.

Requirements

• Legal authorization to work in the United States without sponsorship; proof of eligibility to work is required.
• Ability to stand or sit for 8 or more hours at a time.
• Ability to lift, push, or pull more than 50 pounds.

Responsibilities

• Lead Mattress Firm’s vision and company initiatives and achieve sales performance goals across multiple store units.
• Hold associates accountable for in-store merchandising execution, selling programs, KPI results, and the omnichannel experience.
• Keep customers at the center of store operations and create an engaging environment for team members.
• Coach associates and develop their skills and performance to build a collaborative, motivated team.
• Conduct one-on-one meetings to understand team members’ motivations and personal and professional aspirations.
• Develop and maintain a team biography book and conduct 30-, 60-, and 90-day check-ins with new team members.
• Manage workforce activities, including store staffing schedules and reconciling punches, using Operations team support and tools.
• Ensure compliance with company policies, appearance and functionality standards, and state regulations.
• Represent the company professionally in internal and external communications.
• Follow company product-transfer procedures and ensure proper inventory documentation.
• Plan strategically, analyze company reporting to determine staffing levels, and partner with leadership on staffing changes.
• Provide technical and product knowledge to associates and customers and serve as a subject matter expert.
• Analyze company reporting to identify skill gaps and address them through coaching.
• Achieve or exceed individual store financial targets through effective execution and customer service.
• Ensure execution of product merchandising, marketing, and point-of-purchase standards.
• Partner with marketing to plan, implement, and monitor the assigned store’s social media strategy to increase brand awareness and sales.
• Ensure timely opening and closing procedures.
• Manage stock inventory levels and review merchandise flow for accurate stock.
• Follow company cash-handling procedures, including payment acceptance and deposits.
• Follow sales-processing policies to ensure proper customer invoicing.
• Execute company initiatives and other activities requested by the supervisor.
• Monitor competitors, advertisements, and services and develop strategies to respond.
• Conduct store-level inventory processes, research discrepancies, and partner with leadership and corporate partners as needed.

Benefits

• Career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• On-demand pay.
• Employee discounts on Mattress Firm sleep products and accessories.
• Base pay or uncapped commission.
• Additional bonus opportunities may be available for eligible leadership and individual contributor roles, at the company’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed