Store Sales Manager

Mattress Firm • Marion, IA

2d • Onsite

About The Position

The Store Sales Manager leads Mattress Firm’s vision and company initiatives, achieves sales performance goals, and holds associates accountable for in-store merchandising execution. The role leads selling programs and KPI performance across assigned store units while supporting the omni-channel customer experience. The manager keeps the customer at the center of store operations and creates an engaging environment for team members.

As a coach, the manager develops associates’ skills and performance and builds a collaborative, motivated team. The role includes onboarding and team building, workforce management, talent development, and business operations. The manager may provide support to stores in Muncie, Indiana, as needed.

Requirements

• Legal authorization to work in the United States without sponsorship; proof of eligibility to work in the United States is required.
• Ability to stand or sit for 8 or more hours at a time.
• Ability to lift, push, or pull more than 50 pounds.

Responsibilities

• Conduct one-on-one meetings to understand team members’ motivations and personal and professional aspirations.
• Develop and maintain a team bio book that incorporates knowledge and insights about team members.
• Conduct 30-, 60-, and 90-day check-ins with new team members to discuss progress and opportunities.
• Manage workforce activities such as store staffing schedules and reconciling punches, using Operations team support and tools.
• Ensure compliance with company policies, appearance and functionality standards, and state regulations.
• Represent the company brand professionally in internal and external interactions.
• Follow company procedures for product transfers and inventory documentation.
• Analyze company-provided reporting to plan staffing levels and partner with leadership on staffing changes.
• Provide technical and product knowledge to associates and customers as a subject matter expert.
• Analyze reports to identify skill gaps and address them through coaching.
• Achieve or exceed individual store financial targets through effective execution and customer service.
• Ensure store execution of product merchandising, marketing, and point-of-purchase standards.
• Partner with marketing to plan, implement, and monitor the assigned store’s social media strategy to support brand awareness and sales.
• Ensure timely store opening and closing procedures.
• Manage stock inventory levels and review merchandise flow for accurate stock.
• Follow company cash-handling procedures, including payment acceptance and deposits.
• Follow sales-processing policies to ensure accurate customer invoicing.
• Execute company initiatives and other activities requested by the supervisor.
• Monitor competitors, advertisements, and services, and develop strategies to counter them.
• Conduct store-level inventory and research discrepancies, partnering with leadership and corporate teams as needed.
• Stand or sit for 8 or more hours at a time and lift, push, or pull more than 50 pounds.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Get paid on-demand.
• Base pay or uncapped commission.
• Employee discounts on Mattress Firm sleep products and accessories.
• Additional bonus opportunities may be available for eligible leadership and individual contributor roles, at the company’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed