Store Sales Manager

Tractor Supply Company•Oklahoma City, OK

About The Position

The Store Sales Manager leads customer experience, selling, service, front-of-store presentation, Team Leader execution, and sales capability in stores with more than $8 million in sales. The role owns Legendary Customer Experience routines, A+ Coaching, selling metrics, Sales Team training, front-end execution, BOPIS pick execution through the Sales Team, and key sales-floor presentation standards. The position supports the Store Manager with sales and profit, planning, Team Member development, and daily execution as assigned. The role requires regular and predictable attendance, flexibility to work schedules based on business needs, and a service-oriented approach. The manager delivers financial results, reinforces Legendary Service and Leading with Legendary behaviors, coaches and develops Team Members, and ensures consistent operating standards. The role also operates store equipment as needed, assists customers with loading purchases, completes related documentation accurately and promptly, and obtains business-required licenses or certifications. The working environment is generally indoors with moderate noise, with hard indoor and outdoor surfaces and adequate lighting and temperature. The role may require outdoor work in adverse weather. Shifts vary by store and are generally at least four hours, sometimes exceeding eight hours. This is a non-sedentary position requiring movement throughout the store and outdoor areas, equipment operation, customer service, and the ability to meet the listed physical demands with or without reasonable accommodation.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years of age.
Must possess a valid driver’s license.
High school diploma or equivalent is required.
Must be able to read, write, and count accurately.
Must be able to successfully complete required training and certifications, including training and certification to dispense propane.
Must be able to perform the listed physical tasks with or without reasonable accommodation, including moving merchandise weighing up to 50 pounds and pushing or pulling merchandise up to 2,000 pounds with appropriate material-handling equipment.
Must be able to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders; occasionally lift or reach merchandise overhead; and move throughout the store for an entire shift.
Must be able to safely access all store areas and operate equipment necessary to run a store.
Must have written and verbal communication skills to communicate effectively with Team Members and customers.
Must be able to process information and merchandise through the point-of-sale system.
Must be able to travel as required in support of district needs and drive or operate a vehicle for business needs.

Nice To Haves

Prior sales and supervisory experience.
Farming, ranching, pet/equine, or welding knowledge.
Bachelor’s degree from an accredited college or university in Business Administration or a related field.
Experience with customer service and selling skills.
Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
Ability to perform and execute the principal responsibilities of Team Members.
Ability to excel in a fast-paced work environment.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Deliver financial results and support the Store Manager with sales and profit, planning, Team Member development, and daily execution as assigned.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
Lead Legendary Customer Experience and reinforce Leading with Legendary behaviors throughout the Sales Team.
Lead Team Leaders and ensure ownership and execution of their assigned areas.
Own customer loyalty, selling skills, monthly Sales Team Member training, and selling metrics including HIGH 5.
Build and sustain a culture of product knowledge with the Sales Team.
Maintain mobile merchandisers at the front of the store, Center Court presentation and execution, Garden Center and Live Goods Center standards, and Tent standards.
Ensure BOPIS picks are completed throughout the day through the Sales Team.
Maintain vestibule presentation and cleanliness.
Oversee front-end execution, including Cashier daily responsibilities and customer service expectations.
Maintain 2-tier and 3-tier baskets according to presentation standards.
Own front sidewalk presentation, including signage.
Own the Worksheet Feed/Food Order process.
Operate cash register/computer, forklift, and other equipment as needed, and assist customers with loading purchases.
Complete documentation associated with job duties accurately and timely.
Obtain licenses or certifications as needed by the business.
Promote a safe and productive work environment for Team Members, customers, and vendors, and train Team Members in applying policies and procedures.
Perform other duties as assigned.
Meet the physical requirements of the role, including moving merchandise, operating equipment, and traveling or driving as required for business and district needs.