Career Day in Cincinnati, OH!

Community Choice Financial Family of Brands•Reading, OH

10d•Onsite

About The Position

Community Choice Financial Family of Brands is seeking ambitious achievers and experienced leaders to join its Store Operations team, which provides customer service and helps customers access financial solutions. Candidates are invited to meet one-on-one with a hiring manager at Career Day in Cincinnati, Ohio, to learn about available career opportunities. Store positions are in person. Specific job listings provide further details about position-specific essential functions. Team members greet and assist customers, process financial transactions, explain relevant services, help with account management and payments, support community marketing, maintain the store, and follow company policies and security procedures. The company offers training and development programs, opportunities for advancement, and a range of benefits.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to enter data accurately.
Proficiency using phones, POS systems, Microsoft Office, and other computer systems.
At least 18 years of age, or 19 in Alabama.
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Must pass a background check conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating controls such as a keyboard.

Nice To Haves

Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and cash drawer or vault management experience.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Greet and connect with customers to build lasting relationships, repeat business, and brand loyalty.
Help customers access financial solutions and provide a positive customer experience.
Review, validate, and accurately process transactions such as check cashing, money transfers, and loans or pawns.
Explain transactions and offer financial services tailored to customers’ needs and lifestyles.
Assist with customer account management, collections, and accepting payments.
Participate in in-store and community events and external marketing.
Help maintain the store’s appearance and cleanliness.
Complete ongoing training and follow company policies, procedures, and office security protocols.
Manage a cash drawer as part of maintaining a safe work environment.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Key Holder Program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits options, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program offering mental health resources and life coaching for employees and family members.
Access to discounts from nationwide and local retailers.
Paid time off that starts at 12 days in the first year and grows over time.