Store Operations Manager (GM)

Insomnia Cookies•Riverside, CA

2d•$25 - $30

About The Position

The Store Operations Manager leads the day-to-day operations of an Insomnia Cookies bakery, builds and develops the team, creates a welcoming guest experience, and owns the bakery’s sales and operational results. This is a hands-on leadership role that requires active involvement in daily operations, coaching team members, managing busy and late-night shifts, and taking action to improve performance. The manager oversees operational execution, guest experience, talent development, and business performance. They ensure shifts are staffed and prepared; maintain standards for product quality, service, cleanliness, and food safety; manage schedules, labor, ordering, inventory, and bakery controls; and develop Shift Leaders, Cookie Crew, and Delivery Drivers. They also partner with field leadership, pursue local marketing opportunities, and build community connections. The position is based in a fast-paced bakery environment with guest interaction, heat from ovens, refrigerated storage, cleaning chemicals, and moderate noise. Managers are expected to work at least 45 hours per week, including evenings, late nights, weekends, and holidays as business needs require. The role involves standing and walking for extended periods and performing physical bakery duties when needed.

Requirements

At least 3 years of management or leadership experience in restaurant, retail, hospitality, or another fast-paced customer-facing environment.
Availability for a schedule that reflects bakery needs, including 2–3 mid-to-late shifts Thursday through Sunday.
Hands-on, player-coach leadership style and willingness to assist wherever the team and business need support.
Track record of hiring, coaching, developing, and retaining effective teams.
Strong hospitality orientation and commitment to exceptional guest experiences.
Business acumen and ability to understand performance, set priorities, and translate goals into action.
Strong communication, organization, and problem-solving skills.
Comfort learning and using restaurant or retail technology and business systems.
Ability to obtain food safety certifications required for the location.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to stand and walk for extended periods, including up to 8 hours per shift.
Ability to frequently reach, bend, stoop, twist, kneel, and lift.
Ability to regularly lift, carry, push, and pull up to 30 pounds and occasionally lift up to 50 pounds with assistance.
Ability to use hands and fingers to handle bakery equipment, food products, technology, and point-of-sale systems.
Ability to work in varying temperatures, including around ovens, freezers, and refrigeration units.
Ability to read order screens, reports, recipes, schedules, and safety information.
Ability to communicate effectively with guests and team members in a fast-paced environment with frequent interruptions.
Ability to work nights and weekends.
Ability to work at least 45 hours per week; schedule flexibility is important during peak periods and staffing needs.

Responsibilities

Own the day-to-day bakery operation and ensure shifts are staffed, prepared, and set up for success.
Maintain standards for cookie quality, speed, accuracy, cleanliness, food safety, and bakery execution.
Own scheduling and labor execution, balancing team needs with business needs.
Manage ordering, inventory accuracy, product rotation, shrink, and other bakery controls.
Maintain operational routines and address gaps when standards are not met.
Create a welcoming, energetic bakery experience and uphold the Always Warm promise.
Model hospitality and coach the team to provide friendly, fast, memorable service.
Monitor the guest experience, identify improvement opportunities, and take corrective action.
Hire, onboard, coach, and develop Shift Leaders, Cookie Crew, and Delivery Drivers.
Set clear expectations, recognize strong performance, and support team members while holding them accountable.
Provide consistent coaching and real-time feedback; develop Shift Leaders to lead shifts, coach teams, and solve problems.
Build a talent pipeline and support career growth within Insomnia Cookies.
Own bakery performance by understanding sales and key performance measures and acting to achieve goals.
Identify business opportunities and turn them into action; lead with urgency, accountability, and consistency, particularly during peak and late-night shifts.
Partner with the District Manager and field leadership to solve problems and improve bakery performance.
Build local community connections and execute local marketing activities to drive awareness, traffic, and sales.
Work a flexible schedule that meets bakery needs, including evenings, late nights, weekends, holidays, and peak periods.
Perform essential bakery team duties when needed and safely operate bakery and kitchen equipment.