STORE/NIGHT LEAD CLERK

The Kroger Co.•Windsor, CO

About The Position

The Store/Night Lead Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role directs and supervises department functions, duties, and activities; supports day-to-day Grocery operations; and promotes the Customer 1st strategy and excellent service from associates. The position also demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Grocery experience.
Retail experience.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates in their job performance and participate in performance appraisals.
Follow applicable local, state, and federal laws and company guidelines.
Maintain knowledge of department products and answer customer questions or make product suggestions.
Offer product samples and inform customers about grocery specials.
Develop and implement a department business plan and sales promotions in partnership with store management.
Prepare and submit seasonal critiques for the sales and merchandising supervisor; implement promotional plans and stay current on current, future, seasonal, and special advertisements.
Monitor and control department expenses; assist store management with budgets and profit-and-loss reviews and take appropriate action on financial reports.
Monitor inventory and stocking conditions and note discrepancies.
Schedule price changes and update shelf tags and promotional signs.
Plan, organize, and supervise inventory processes; train associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines, maintain proper case and cooler temperatures, and keep temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and report repair needs to the appropriate department or store manager.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.