Store Manager

Optical Outlets•Clearwater, FL

12d•$16 - $20

About The Position

The Store Manager supervises and controls the activities and operations of an Optical Outlets office. The role oversees staff training and performance, office operations and expenses, product and supply maintenance, patient/customer relations, doctor relationships, billing and financial reporting, appointment scheduling, and communication with the District Manager and Home Office Personnel. The position also supports compliance with company policies and procedures and helps address operational, staffing, security, and patient-flow issues.

Requirements

Bachelor’s degree in a related field or equivalent experience.
At least 2 years of leadership experience in a business-related environment.
Proven ability to lead overall team performance and understand optometric business processes and strategic development.
Ability to recruit, facilitate, train, coach, and develop excellent patient-centric staff.
Ability to present and implement decisive, creative solutions to issues and opportunities for business growth.
Ability to communicate enthusiastically and concisely to meet or exceed customer expectations and foster positive staff, doctor, and team relationships.
Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.
For remote or hybrid roles, ability to remain highly engaged in virtual environments, including maintaining camera presence during meetings.

Nice To Haves

Optical experience preferred.

Responsibilities

Train new hires for various positions within Optical Outlets offices.
Supervise office operations to ensure compliance with company personnel and security policies and approved procedures.
Maintain office product, equipment, and supplies; inform the District Manager of trends, needs, or problems.
Manage controllable office expenses, including payroll, overtime, supplies, and maintenance.
Comply with promotional, merchandise, and display policies and practices.
Maintain positive patient/customer and public relations by following up on complaints.
Establish professional relationships with leasing, employed, and referring doctors.
Coach office personnel on new product introductions, technical techniques, and selling techniques.
Supervise and follow up on insurance and other required office billing.
Reconcile financial reports, including bank deposits, returned checks, insurance payment postings, daily, weekly, and monthly reports, and accounts receivable reports.
Supervise and coordinate doctor appointment scheduling.
Notify the District Manager and Home Office Personnel about recruiting, labor, training, or wage and salary issues in the office.
Request District Manager approval for subordinate wage increases.
Inform the District Manager of quality or patient-flow problems in assigned offices.
Coordinate with the District Manager on security matters.
Inform the District Manager of significant operating or procedural changes needed in the office.
Perform tasks assigned by the District Manager.