Store Manager

Tractor Supply Company•Glendale, AZ

13d

About The Position

The Manager Trainee learns the duties and develops the skills required for a Store Manager role. The role focuses on delivering a Legendary Customer Experience, building and developing the team, driving sales, managing inventory and profit, controlling expenses, and reducing and managing shrink. The trainee observes and learns how to lead store operations, including team member recruitment and development, customer service, scheduling, safety, merchandise flow and presentation, paperwork, budgeting, auditing, inventory management, and special projects. The position also involves fostering an inclusive and welcoming store environment, supporting team member relations, resolving problems, and contributing to the store and surrounding community.

Requirements

Must be at least 18 years of age.
Must possess a valid driver’s license.
Must be able to process information and merchandise through computer systems and a POS register system.
Must be able to read, write, and count accurately to complete documentation.
Must be able to access all areas of the store, including the selling floor, side lot, stock area, and register area.
Must be able to operate equipment needed to run a store, such as a dolly, hand truck, forklift, computer, and cash register.
Must be able to move merchandise generally weighing 0–50 pounds throughout the store.
Must work varied hours, days, nights, and weekends as business dictates, including six days per week during peak spring and fall seasons.
Must work a minimum of 52 hours per week.
Must stand and walk for long periods, often up to four hours straight without a break.
Must travel to other store locations and company functions.
Must be able to perform physical activities including standing, sitting, walking, kneeling, stooping, bending, reaching overhead, driving, and lifting up to 50 pounds.

Nice To Haves

Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
Supervisory experience is preferred.
A high school diploma is listed; a bachelor’s degree in an agricultural science or business-related field is preferred.
Any suitable combination of education and experience will be considered.

Responsibilities

Learn to recruit, hire, develop, evaluate, discipline, and retain efficient team members.
Deliver Legendary Customer Service using the GURA approach: Greet the Customer, Uncover Customer Needs and Wants, Recommend Product Solutions, and Ask to Add Value and Appreciate the Customer.
Foster a welcoming, inclusive environment and sense of belonging for team members, customers, suppliers, and communities.
Schedule, organize, and plan daily team member activities to support efficient store operations.
Lead team members in delivering a customer experience that differentiates the store from competitors.
Communicate company processes, policies, and directives, evaluate their effectiveness, and coordinate with district or regional leadership to address problems.
Learn to create a desirable work environment through promotions, recognition, and empowerment.
Resolve problems and conflicts involving team members and customers.
Learn sales and profit management and work toward achieving top- and bottom-line goals.
Promote a safe and productive work environment.
Manage daily merchandise flow to maintain in-stock levels and inventory controls.
Learn to organize merchandise resets and maintain merchandise presentation according to company standards.
Evaluate the competitive environment and work with Operations and Merchandising teams to support quality and performance.
Train on daily, weekly, and monthly paperwork, including invoices, schedules, product orders and returns, and purchase order reports.
Train on sales forecasting, payroll analysis, and budget review.
Train on documenting team member evaluations and corrective actions.
Train on periodic price changes and communicating inventory needs to buyers and distribution centers.
Learn to work with buyers, supply chain management, district managers, and distribution centers to solve inventory problems.
Learn to coordinate and conduct special sales events, assist district leadership and other store managers with district issues and operational needs, and participate in community involvement.
Reinforce Tractor Supply Company’s mission and values and develop the store as an Employer of Choice.
Learn to address team member issues and concerns, working with Human Resources when necessary, and to assess and develop team members for advancement.
Train to take responsibility for budgeting and sales forecasting and learn to audit store processes.