Store Manager

Savers / Value Village • Philadelphia, PA

13d • Onsite

About The Position

The Store Manager is responsible for the overall management and direction of the store and its team in accordance with company policies, procedures, regulations, and laws. The role is accountable for meeting or exceeding targets for sales, on-site donations, expenses, and profits, and for growing the business through full utilization of the store’s OK and increased OK volume as appropriate. The manager achieves results through the management team and hands-on work with the broader store team, modeling expected behaviors and continually observing, assessing, training, coaching, and counseling employees. The role is guided by Savers’ vision and core values.

The Store Manager oversees store performance, leadership and team development, merchandise productivity, donation programs, customer and donor service, loss prevention, and workplace safety. This includes directing the management team; planning staffing, recruiting, selecting, and training employees; maintaining a respectful, values-driven workplace; ensuring merchandise and sales-floor standards; building community awareness and partnerships; and ensuring positive customer and donor experiences. The manager protects company assets, administers company programs and policies, and may make decisions in the absence of the District Manager or corporate support to ensure successful store operations.

The position is based at 163 Franklin Mill Blvd., Philadelphia, PA 19154. It periodically requires driving to meetings or other stores for business purposes. The work schedule must be adjusted to business needs and includes some nights, weekends, and holidays. The role involves frequent lifting and carrying of items under 5 pounds, occasional lifting and carrying up to 50 pounds, and occasional pushing or pulling racks and carts weighing 50 to 250 pounds using 4–10 pounds of force. It also involves frequent reaching, continuous standing, frequent walking, occasional kneeling, and exposure to dust, temperature fluctuations, and occasionally hazardous machinery, cleaning solvents, and microwave radiation. The employee must safely navigate industrial machinery, heavy equipment and products, uneven or elevated surfaces, heights, and moving forklifts.

Requirements

• High school diploma.
• At least 3 years of results-driven retail store management or industrial management experience.
• Strong mathematical and analytical skills.
• Excellent presentation skills.
• Ability to communicate effectively verbally and in writing.
• Ability to observe, assess, and coach the work of others.
• Ability to apply common-sense understanding to written and verbal instructions.
• Ability to reason, make decisions, and use independent judgment in varied situations.
• Proficiency in all Microsoft Office applications.
• Ability to adjust work schedule to business needs, including some nights, weekends, and holidays.
• Ability to safely navigate an environment that may include large industrial machinery, heavy equipment and product, elevated and uneven surfaces, heights, and moving forklifts.
• Ability to meet the stated physical requirements, including lifting, carrying, pushing, pulling, reaching, standing, walking, bending, stooping, twisting, and occasional kneeling.
• Ability to hear and verbally communicate with management, team members, and customers in person and via intercom and telephone.
• Ability to perform complex hand-eye tasks, including keyboarding, writing, merchandise and pricing inspection, ticketing, and product movement.
• Ability to read written and electronic documents and product labels.
• Willingness and ability to periodically drive to meetings or other stores for business purposes.

Nice To Haves

• Post-secondary degree or diploma.

Responsibilities

• Manage and direct overall store operations and the store team in accordance with company policies, procedures, regulations, and laws.
• Meet or exceed financial and operational targets for sales, profit, on-site donations, production, and productivity.
• Monitor work pace, understand corporate objectives and local market potential, analyze performance metrics, and take appropriate action.
• Inspect the sales floor for shop-ability and merchandise productivity.
• Lead and supervise the management team and, through them, the broader team.
• Oversee staffing plans, recruiting, selection, and training for team members at all levels.
• Observe, assess, interact with, coach, and counsel team members and managers; identify and develop high-potential employees for management roles.
• Maintain a respectful, values-driven workplace, encourage open communication, act on team input, address complaints, recognize employees, and provide candid feedback.
• Communicate business information, initiatives, expectations, and priorities to the team.
• Manage full utilization of the OK to maximize sales and profit potential.
• Ensure the Morning Maintenance program is executed and the sales floor is ready each morning; identify lessons from unsold merchandise and audit merchandise and prices moved to and from the floor.
• Oversee work schedules to meet customer and donor expectations and ensure merchandise standards, initiatives, promotions, and sales and marketing programs are executed.
• Monitor sales-floor and donor-area conditions and direct team activity to maintain standards; plan and implement seasonal backstock, merchandising, and other strategic programs.
• Ensure the recycling program is fully used to reduce landfill waste and enable reuse of unsold or unsaleable items.
• Execute company standards for the Community Donation Center, Donation Drive Fundraiser, and Get to Give programs.
• Promote community awareness of the donation center, company brand, and benefits of donating; develop partnerships with local organizations and nonprofit groups.
• Set, train, and coach customer and donor service expectations; work with management to ensure service standards are delivered.
• Respond to customer and donor questions, requests, and complaints; ensure quick, accurate checkout and informative donor experiences; seek direct feedback and use it to improve the experience.
• Guide the Retail Sales Manager in setting up sales and marketing promotions and programs, and assist donors according to company standards.
• Protect company assets and information through safe handling, security, and integrity; promote loss-prevention awareness and uphold procedures.
• Maintain a safe work environment through education, follow-up, policy and procedure compliance, and support of the Joint Health and Safety Committee.
• Make reasonable decisions and take action in the absence of the District Manager or corporate support to ensure successful store operations; leverage regional resources as appropriate.
• Perform other tasks or responsibilities as instructed by the immediate supervisor or a superior manager.
• Periodically drive to meetings or other stores for business purposes.

Benefits

• Comprehensive onboarding and training from day one.
• In-house training through Savers University, with training developed internally and supplemented by external providers.
• Bundled health plans, including medical, prescription, dental, and vision coverage.
• Company-paid life insurance.
• Smoking cessation programs, diabetes management coaching, and on-demand care options.
• 401(k) plan with company matching contributions.
• Paid time off.
• Mental health services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED