Store Manager - Domain

Macy's•Austin, TX

3d•$103,845 - $261,450

About The Position

The Store Manager leads sales and customer service efforts at Macy’s and oversees store operations, including selling and service, merchandising, sales promotion, store maintenance, expense management, shortage prevention, and sales support functions. Through training, coaching, and development, the Store Manager cultivates growth among the team. The role drives a customer-centric selling culture, develops colleagues and leaders, ensures consistent execution of business and merchandise standards, manages staffing and hours, and delivers company initiatives. It also maintains a strong customer experience through active store supervision, coaching on selling behaviors, recognition of successes, and a clean, organized, customer-ready environment. The Store Manager recruits, hires, trains, coaches, develops, evaluates, and disciplines colleagues; builds talent pipelines and career progression plans; supports colleague engagement and recognition; addresses complaints and resolves problems; and leads the team in supporting local community initiatives. Additional duties may be assigned.

Requirements

High school diploma or equivalent work experience in a related field.
5+ years of direct experience.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to meet the physical demands of the role, including heavy lifting, constant moving, standing, and reaching with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 30 lbs.
Ability to stoop, kneel, crouch, climb ladders, and potentially reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Drive sales by fostering a customer-centric selling culture and identifying business-driving opportunities.
Develop the team through coaching, follow-up, recognition, and leadership development.
Ensure the leadership team completes weekly business reviews and supports action plans to address deficiencies.
Ensure consistent execution of merchandise presentation, sales events, sizing, pricing, and signing standards.
Manage work hours by supporting strong attendance and effective use of weekend hours.
Coach leaders to achieve Colleague Star Reward goals and communicate company initiatives, objectives, and priorities.
Promote awareness of shortage prevention and ensure compliance with policies and procedures.
Coach colleagues to deliver selling behaviors that enhance the customer experience.
Use sales reports and colleague observations to guide coaching, provide constructive feedback, and identify improvement areas.
Recognize successful selling behaviors and coach the store team to improve sales performance.
Maintain an active supervisory presence and ensure the store is clean, organized, and ready for customers.
Recruit qualified sales-focused leaders and build a talent pipeline for future advancement and promotion.
Ensure timely completion of required training and leadership engagement with new hires.
Execute recognition programs and lead engaging storewide rallies.
Fill open positions, prioritizing internal colleagues for Customer Experience, Commission, and Specialized Selling areas.
Hold leaders accountable for consistent coaching and develop career progression plans to retain talent and reduce turnover.
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline colleagues.
Manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve colleague problems.
Lead the team in supporting local community initiatives.
Maintain regular, dependable attendance and punctuality, and foster acceptance, respect, and authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement