Store Manager - Domain

Macy's•Austin, TX

About The Position

The Store Manager leads sales and customer service efforts at Macy’s and oversees all aspects of store operations, including selling and service, merchandising, sales promotion, store maintenance, expense management, shortage prevention, and sales support functions. The manager develops the team through training, coaching, and development, and performs additional duties as assigned. The role drives a customer-centric selling culture, ensures effective execution of company initiatives and store standards, and coaches leaders and colleagues to improve sales and customer experience. The Store Manager recruits, develops, evaluates, and manages colleagues; builds talent pipelines and career progression plans; and supports local community initiatives. The position requires regular, dependable attendance and a flexible schedule that may include days, evenings, weekends, and holidays, based on department and company needs. It involves substantial physical activity, including standing, moving, reaching, and lifting.

Requirements

High school diploma or equivalent work experience in a related field; candidates meeting either are encouraged to apply.
5+ years of direct experience.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to perform the stated physical demands, including lifting at least 30 pounds and standing for at least two consecutive hours.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Drive sales by fostering a customer-centric selling culture and identifying business-driving opportunities.
Develop the team through coaching, follow-up, recognition, and performance feedback.
Ensure the leadership team completes weekly business reviews and supports action plans to address deficiencies.
Ensure consistent execution of merchandise presentation, sales events, sizing, pricing, and signing standards.
Manage hours by ensuring strong attendance and weekend-hours utilization.
Coach the leadership team to achieve Colleague Star Reward goals and communicate program benefits.
Lead delivery of company initiatives and clearly communicate objectives and priorities.
Promote shortage prevention and ensure compliance with policies and procedures.
Coach professional and hourly colleagues to deliver selling behaviors that enhance the customer experience.
Mentor Sales & Customer Service Managers in coaching colleagues using weekly Sales Reports and formal and informal observations.
Use reports and colleague observations to provide constructive feedback and identify improvement areas.
Recognize successful selling behaviors and coach the store team to improve sales performance.
Maintain an active supervisory presence and ensure the store is clean, organized, and ready for customers.
Recruit sales-focused leaders, build a talent pipeline, and actively fill open positions, prioritizing internal colleagues for specified selling areas.
Ensure timely completion of required training and leadership engagement with new hires.
Execute recognition programs and lead engaging storewide rallies.
Hold leaders accountable for consistent coaching and conduct ongoing talent analysis and career planning.
Use talent strategies and tools to develop colleagues and support promotion and advancement.
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline colleagues.
Manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve colleague problems.
Lead the team in supporting local community initiatives.
Maintain regular, dependable attendance and punctuality.
Foster an environment of acceptance and respect and strengthen relationships with colleagues, customers, and communities.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement