Sr. Manager, Domain Design

HUB International•Chicago, IL

3d•$150,000 - $170,000

About The Position

The Sr. Manager, Domain Design develops a business model assessment competency within HUB International’s Technology Strategy Planning team. The role assesses the health and effectiveness of operational processes across business domains, beginning with Retirement & Wealth Advisory Services. Reporting to the VP of Technology, Strategy Planning, this position leads discovery and analysis of potential technology-enabled transformation initiatives, working with business and IT colleagues to understand current operations and turn findings into actionable deliverables. The role contributes to investment theses and future-state technology roadmaps and coordinates with the Sr. Manager of Technology Strategy Planning on strategic roadmap development and the growth acceleration framework. HUB International is a global insurance and employee benefits broker offering business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. The company has over $5 billion in revenue, almost 20,000 employees, and 600 offices throughout North America.

Requirements

Extensive experience with business capability analysis and business and operational model development.
At least 5 years of business process and workflow analysis experience.
At least 5 years in enterprise or business architecture roles.
Knowledge of business process analysis methodologies and frameworks.
Enterprise-scale business transformation experience.
Demonstrated strategic business acumen, including a deep understanding of business strategy, desired outcomes, and core capabilities.
People leadership and management experience.
Bachelor’s degree required.
Executive presence and excellent communication skills.
Ability to see the big picture and connect ideas while also working through detailed analysis.
Collaborative mindset and ability to build trust.
Forward-thinking approach and proactive problem-solving.

Nice To Haves

MBA or master’s degree in IT or a related field.
Retirement and/or private wealth management industry experience.
Industry-specific systems knowledge, such as Orion, Dispatch, RPAG, or Dynamics.
Enterprise or Business Architecture experience.
Project management experience.
Technology implementation support or advisory experience.
Big Four or strategic consulting experience.
M&A integration and organizational change management experience.
Product management experience.

Responsibilities

Identify and understand business and operating models through ongoing engagement with business teams, and assess how they support strategic goals.
Evaluate business capabilities for maturity, effectiveness, scalability, industry alignment, and relevance to strategic goals.
Document business processes using Visio or similar tools to identify capability gaps and opportunities for technology investment.
Develop an understanding of the technology systems supporting business operations and maintain application inventories.
With support from the Domain Architect, assess how HUB software tools support or enable business capabilities.
Produce capability heat maps and related deliverables to guide technology investment priorities and inform investment theses.
With support from the Domain Architect, build knowledge of competitors, industry trends, and emerging financial services technologies to identify innovation and optimization opportunities.
Collaborate with architects and technical teams to develop technology investment plans that support business agility and adaptability.
Contribute to and lead investment thesis development based on business strategy, capability needs, and technology and architecture considerations.
Connect leadership vision and business capabilities to project implementation.
Build and maintain strategic relationships with IT colleagues, business peers, and executives.
Work with operations, business development, and marketing teams to anticipate changing business needs.
Organize business model and operational process findings into presentations for senior leadership.
Facilitate recurring stakeholder discussions and reconcile competing perspectives to reach consensus.
Recruit, hire, and develop talent in support of peers and potentially to build a team.

Benefits

Comprehensive health, dental, vision, life, and disability insurance.
Flexible spending accounts and health savings accounts.
401(k) accounts and retirement savings matching.
Paid time off, including vacation, sick, personal, floating holidays, and company holidays.
Paid parental leave.
Wellbeing program.
Company-paid life and disability plans.
Structured training, licensing support, and ongoing development opportunities.
Eligible annual bonuses, equity, and commissions may be available for some positions.
Community impact opportunities through HUB Gives.