Store Manager 4016

CNG Holdings•Mesa, AZ

About The Position

The Store Manager oversees the daily operations and profitability of one or more retail Check ‘N Go, Allied Cash, or Cash Store locations within the CNG Holdings, Inc. family of companies. The role is accountable for site operations, sales, customer service, and store-level leadership. The manager serves and educates customers on available financial products and services, handles transactions and cash, supports staff development, and ensures compliance with applicable regulations and company procedures. The position may serve as the on-site lead for one or more Assistant Store Managers and may require travel among stores in the assigned district or neighboring districts.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Must have reliable personal transportation that complies with company policy; public transportation or transportation from family or friends is not acceptable.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountability, inclusion, transparency, and focus.
Must work assigned shifts as scheduled.
Ability to lift up to 50 pounds, with or without reasonable accommodation.

Nice To Haves

At least 1 year of supervisory experience.

Responsibilities

Present product and service options that meet customers’ needs, and educate customers about the product portfolio.
Listen actively to customers, clarify information, address complaints, and escalate unresolved issues to the District Director of Operations or Corporate Office.
Respond professionally and accurately to customer questions, applications, requests, sales, courtesy calls, and collection calls in accordance with regulations, procedures, and volume expectations.
Handle and count currency, cash, and coins; manage the cash drawer and deposits; move cash between the secure safe and cash drawer; and, when assigned, make bank deposits or pickups.
Balance batch receipts against store sales reports at the end of the day and help resolve overages or shortages.
Verify customer information and process transactions accurately and in accordance with company policy, including loans, check cashing, and NetSpend transactions.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Coordinate store operations, development, and training to help the store achieve metric targets.
Maintain the store staff schedule and help cover other stores within the district.
Support store staff in delivering excellent customer service and embodying the sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores within the assigned district and potentially neighboring districts; overnight travel may be required.
Perform other duties as assigned.