Store Manager 4016

CNG Holdings, Inc.•Mesa, AZ

10d

About The Position

Store Managers lead the daily operations and profitability of one or more Check ‘N Go, Allied Cash, or Cash Store retail locations, which are part of the CNG Holdings, Inc. family of companies. The role is accountable for site operations, sales, customer service, and store-level leadership. Managers serve and educate customers on available products and services, oversee transactions and cash handling, support compliance with applicable regulations and company procedures, and coordinate staff development and training to achieve store targets. The position may serve as the on-site lead for one or more Assistant Store Managers and requires travel to stores within the assigned district, with possible travel to neighboring districts and overnight stays.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Reliable personal transportation that complies with company policy; public transportation and transportation from family or friends may not qualify.
Maintain a valid driver's license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company's core values of accountable, inclusive, transparent, and focused.
Ability to travel to all stores within the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may be required.
Ability to work assigned shifts as scheduled.
Ability to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

At least 1 year of supervisory experience.

Responsibilities

Present product and service options to customers and educate them about options that meet their needs.
Listen actively to customers, clarify information, and help resolve complaints; escalate unresolved issues to the District Director of Operations or Corporate Office.
Respond professionally and accurately to customer questions, applications, requests, sales, courtesy calls, and collection calls in accordance with regulations, procedures, and district or region expectations.
Handle and count currency, cash, and coins; manage cash drawers and deposits, move cash from the secure safe to the cash drawer, and perform other cash-handling duties. May handle bank deposits or pickups.
Balance individual batch receipts with store sales reports at the end of the day and assist with resolving over/short discrepancies.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures; complete compliance training and quarterly I Agree requirements on time.
Coordinate store operations, development, and training to help the store achieve metric targets.
Maintain the store staff schedule and assist with coverage at other stores in the district.
Support store staff in delivering excellent customer service and embodying the sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Perform other duties as assigned.