Store Manager- Industrial Wood Coatings (Wood Stain, Paint & Finishes)

Painters Supply & Equipment Co•Rockville, MD

5d•$60,000 - $70,000•Onsite

About The Position

PSE Group is seeking a Store Manager to lead Pro Wood Finishes, its Industrial Wood Coatings store in Rockville, Maryland. The manager is responsible for profitably directing the store’s day-to-day operations, including employees, customers, inventory, finances, and the facility. The role serves professional customers in the Industrial Wood Coatings market and walk-in customers, who make up approximately 25% of the store’s customer base. The manager works closely with the Regional Manager and Operations Team and has access to product training and resources from PSE Group’s nationwide team of coatings specialists. The position combines hands-on customer service and sales with store operations and people leadership. The manager advises customers on products, color, and application; leads, hires, trains, schedules, and develops employees; manages inventory and expenses; maintains store safety and security; and helps ensure the store is clean, organized, well-stocked, and customer-ready. The position may also involve making deliveries, loading and unloading merchandise, mixing-related duties, and other assigned work. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Training may include manufacturer seminars outside normal business hours and training schools requiring overnight travel of up to five days. Physical demands include frequent lifting and carrying of approximately 25–50 pounds and occasional lifting of 75–100 pounds, as well as standing, walking, stooping, climbing, and kneeling. Employees may need to perceive color differences, wear safety equipment, tolerate non-toxic coating odors, and operate a lift truck and hand truck. Where deliveries are required, employees must be licensed and able to operate a car or truck. PSE Group is a nationwide team of coatings specialists providing coatings products and value-added services, including solutions intended to improve customer productivity and quality and reduce material costs. The company states that it is an Equal Opportunity Employer.

Requirements

High school diploma or equivalent.
Effective people-management experience, including directing, training, scheduling, and developing personnel.
Inventory-control experience, including managing stocking levels, replenishment, receiving, and physical inventory, and comfort using inventory systems and reports.
Customer-service and sales-management capability, strong communication skills, commitment to service excellence, and a record of controlling expenses.
Ability to work all scheduled hours as needed.
Valid license to operate a vehicle in accordance with state law and an acceptable driving record from the State Motor Vehicle Bureau.
Ability to lift and carry approximately 25–50 pounds frequently and 75–100 pounds occasionally; perform standing, walking, stooping, climbing, and kneeling as required.
Ability to perceive color differences and wear required safety equipment in stores where product mixing is required.
Ability to tolerate non-toxic coating odors and operate a lift truck and hand truck.
Where deliveries are required, ability and licensure to operate a car or truck.
Complete required Right-to-Know training.

Nice To Haves

Hands-on wood stain or wood coatings experience, or in-depth knowledge of wood coating products, their uses, and applications.
Experience managing a large, varied, high-SKU inventory, such as automotive parts or automotive paint.
Recommended training includes the Store Personnel Product Training Program, DOT Regulation Training, Hazardous Waste Training, Product & Color Adjustment Course, and Counterperson Product/Service Course.
Attend manufacturer training seminars and training schools; seminars may occur after normal business hours, and training schools may require overnight travel of up to five days.

Responsibilities

Lead and profitably manage all aspects of the store, including employees, customers, inventory, finances, and the facility.
Control expenses, stay within budget, submit required records and reports, and review performance and inventory reports to improve store results.
Maintain daily store operations, verify and interpret data, manage the cash drawer, make the daily bank deposit, and assist with delinquent accounts.
Route delivery schedules to optimize efficiency and customer service; maintain trucks and other equipment and keep the facility clean, safe, and customer-ready.
Serve walk-in customers at the counter and provide knowledgeable, responsive service in person and by phone; answer questions and take orders.
Advise customers on wood coatings products, color, and application, and respond promptly to customer comments and complaints.
Process sales transactions using POS devices and Company guidelines; maintain accurate records of special orders, color mixes, prices, and promotions.
Support Outside Sales Representatives and provide inside customer service and order processing as needed.
Stock and merchandise the store so products are easy to find, and conduct oneself professionally to meet customer service expectations.
Manage inventory systems and stocking levels for PPG/ICI and associated product lines; replenish inventory, rotate stock, match invoices to receiving slips, and conduct physical counts.
Maintain Mixing Room records, including tint usage, can usage, and mis-tints, and complete necessary inventory transfers.
Lead, coach, motivate, recruit, interview, train, cross-train, schedule, and develop inside personnel; set staffing levels and administer performance appraisals.
Maintain and enforce store safety standards and Company and Governmental regulations; implement security standards, including store opening and closing and truck security inspections.
Oversee coating orders and ensure proper use of standard and custom formulas.
Make product deliveries as needed and load or unload merchandise from trucks.
Pull products from sales floor displays or the stock room and dispose of waste cans and product in compliance with applicable regulations.
Assist with periodic or annual store inventories and complete other assigned duties and special projects.