Store Manager- UGG

Deckers•Chicago, IL

About The Position

The Store Manager leads and develops a high-performing retail team that reflects Deckers Brands’ values and brings the UGG brand to life through personalized customer experiences. The role builds a culture of trust and accountability, motivates team members, and communicates the company’s vision and mission to employees and customers. The Store Manager oversees recruiting, training, coaching, and employee development; drives sales and revenue goals while managing expenses; and is responsible for store inventory, cash, labor, operations, and visual merchandising. The role maintains store standards, ensures compliance with policies and procedures, and works with corporate stakeholders to address market needs. The manager monitors industry trends and local competitors, and supports customer satisfaction, store traffic, and profitability through market-aware strategies. The position requires schedule flexibility to meet business needs, particularly during the busiest time of year, and flexibility to travel. The posted target for new-hire salaries at this specific store location is $80,000. Individual pay depends on location and factors including job-related skills, experience, and relevant education or training.

Requirements

At least four years of retail store management experience.
Bachelor’s degree or equivalent experience; a bachelor’s degree is preferred.
Excellent communication skills and ability to convey the Deckers Brands vision and mission to the team and customers.
Excellent leadership skills and experience managing people in a customer-facing environment.
Demonstrated track record of exceeding sales targets and managing costs for a store of comparable seasonality, volume, and size.
Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
Problem-solving skills and ability to work through challenges.
Ability to adapt to business needs, especially during the busiest time of the year.
Schedule flexibility to meet business needs.
Flexibility to travel to meet business needs.
Proficiency in Microsoft Office tools and applications.
Valid driver’s license.

Nice To Haves

Bachelor’s degree.

Responsibilities

Coach, develop, and motivate team members to drive business results and professional growth.
Recruit, train, and develop store employees, and maintain a network of candidates for store-team recruiting.
Ensure high customer-service standards and prioritize brand and product knowledge training.
Meet and exceed budgeted sales and revenue goals, and monitor expenses.
Develop store strategies to enhance customer satisfaction, increase traffic, and optimize profitability.
Maintain awareness of industry trends, clienteling opportunities, local competitors, and community outreach to anticipate customer demands.
Implement store administration and operations in compliance with policies and procedures.
Manage store inventory, cash, and labor, partnering with corporate stakeholders to meet market needs.
Execute visual merchandising directions and maintain store standards that promote the brand image.
Coordinate people, resources, and services to address business goals and needs.
Travel as needed to meet business needs.