Senior Store Manager - UGG

Deckers Brands•Central Valley, NY

About The Position

The Senior Store Manager manages a store within a district and takes on additional responsibilities across the district. In coordination with the District Manager, this role plans and acts on people development, sales, payroll, inventory, and budgets, and coordinates services provided by UGG in support of the Company’s short- and long-term interests. The role ensures the store delivers the highest possible level of customer service. Day-to-day work includes managing staff, improving sales, and meeting customer demand. Beyond the Store Manager role, the Senior Store Manager drives key businesses, builds new business classifications, and develops talent throughout the district. The role also supports district hiring, coaching, operational standards, financial planning, and store performance.

Requirements

At least 6 years of retail store management experience.
Bachelor’s degree preferred or equivalent experience required.
Proficiency in Microsoft applications.
Ability to prepare and present information effectively and respond to questions from management, clients, and other employees.
Excellent verbal and written communication, problem-solving, team-building, project management, and organizational skills.
Ability to work effectively in complex global organizations and manage competing priorities under pressure.
Ability to multitask in a fast-paced environment and demonstrate exceptional attention to detail.
Valid driver’s license.

Nice To Haves

Bachelor’s degree.

Responsibilities

Support the District Manager in identifying and interviewing management candidates, conducting appraisals, and managing performance.
Build district bench strength, hire teams aligned with the Company’s products and philosophy, and mentor and support Store Managers.
Manage and motivate store teams to increase sales and improve efficiencies; delegate work to develop managers and meet business needs.
Promote customer service standards through observation, feedback, training, role modeling, and efforts to build positive customer relationships.
Recognize outstanding performance, maintain a respectful and positive workplace, and foster open communication between stores and corporate partners.
Write performance evaluations and goal assessments for the Associate Manager, Assistant Store Manager, and Keyholders, and ensure associates receive reviews on schedule with documentation submitted to HR.
Monitor retail market trends, customer initiatives, and local competitor activity.
Support the District Manager by conducting self-audits of key controls, including receiving and cash handling, and drive improvements as needed.
Manage stock levels and make decisions about stock control.
Maintain training standards for product and systems expertise, and follow UGG visual merchandising standards.
Support district budgeting and financial planning while achieving results in the store.
Plan and organize staffing, inventory, and expenses to meet short- and long-term goals; communicate sales goals to staff.
Monitor loss prevention to protect company inventory and assets, minimize shrink, and take action to lower expenses when sales goals are not met.
Remain personally available to customers to understand their needs and address questions or concerns.
Drive key businesses and new initiatives, including men's store initiatives, and develop talent throughout the district.