Store Manager- UGG

Deckers Brands•Rosemont, IL

About The Position

The Store Manager at UGG, a division of Deckers Brands, develops and motivates an effective team to engage customers, strengthen business results, and bring the brand to life through personalized shopping experiences. The role leads a high-performing team aligned with company values, communicates the company’s vision and mission, and fosters a culture of trust and accountability. The Store Manager recruits, trains, develops, and coaches team members; maintains high training standards; and adapts operational and training programs to business needs. The role is responsible for store inventory, cash, labor, visual merchandising, and store standards. The Store Manager leads the team to meet short- and long-term business needs, monitors industry trends and local competitors, and helps anticipate customer demands. The position also involves sales and revenue goals, expense management, customer satisfaction, traffic, profitability, compliance, and coordination with corporate stakeholders.

Requirements

At least four years of retail store management experience.
Bachelor’s degree or equivalent experience; a bachelor’s degree is preferred.
Excellent communication skills and ability to convey the Deckers Brands vision and mission to team members and customers.
Excellent leadership skills and experience managing people in a customer-facing environment.
Demonstrated track record of exceeding sales targets and managing costs for a store of comparable seasonality, volume, and size.
Excellent organizational skills and ability to coordinate people, resources, and services to meet business goals and needs.
Problem-solving skills and ability to work through challenges.
Flexibility in schedule and hours to meet business needs.
Flexibility to travel to meet business needs.
Proficiency in Microsoft Office tools and applications.
Valid driver’s license.

Nice To Haves

Bachelor’s degree.

Responsibilities

Recruit, train, develop, coach, and motivate store team members.
Maintain high training standards, including customer service and brand and product knowledge.
Meet and exceed budgeted sales and revenue goals, and monitor expenses.
Develop store strategies to improve customer satisfaction, expand traffic, and optimize profitability.
Build awareness of the local market, industry trends, clienteling, community outreach, and competitors.
Implement store administration and operations while ensuring compliance with policies and procedures.
Manage store inventory, cash, and labor, and partner with corporate stakeholders to address market needs.
Execute visual merchandising directions and maintain store standards that promote the brand image.
Maintain a recruiting network for potential store team candidates.
Adapt to business needs, including during the busiest time of year.
Travel as needed to meet business needs.