Store Manager, Penn Square Mall
About The Position
The Store Manager leads the customer and associate experiences in the store and is empowered to drive a profitable business through customer experience, operational performance, visual standards, and community engagement. The manager coaches the team to reach its potential and ensures a welcoming experience for customers and associates. The role includes cultivating exceptional customer experiences; coaching associates to create genuine customer connections; using technology to support seamless omnichannel shopping; hiring, training, and developing the store team; fostering an inclusive environment; and building operational strength to achieve store goals. The Store Manager also promotes community events and philanthropic partnerships, oversees profitability, budgeting, and payroll using tools and reporting, analyzes results to develop retail plans, and manages daily store operations, including opening and closing.
Requirements
- Brings a hospitality mindset when engaging with customers and associates.
- Strong people management skills and ability to develop talent.
- Effective leadership, interpersonal, and communication skills.
- Technology proficiency and ability to operate a point-of-sale system.
- Strong business acumen and ability to develop strategies and create action plans to drive results.
- Action-oriented mindset and ability to organize, delegate, and prioritize assignments to meet deadlines.
Nice To Haves
- 2+ years of retail Store Manager or service industry experience (preferred).
Responsibilities
- Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
- Inspire, educate, and coach associates to use brand behaviors and create genuine customer connections.
- Use technology to provide a seamless omnichannel shopping experience.
- Hire and build an effective store team through training, coaching, and talent development.
- Create an inclusive store environment where associates feel welcome and engaged.
- Develop a strong operational dynamic within the team to achieve store goals.
- Promote in-store community events and philanthropic partnerships.
- Use tools and reporting to oversee store profitability, budgeting, and payroll.
- Analyze reporting to develop short- and long-term retail plans.
- Manage day-to-day store operations, including opening and closing.
Benefits
- Medical, dental, and vision insurance.
- 401(k) plan.
- Paid time off and holidays.
- Opportunities for monthly bonuses.
- Merchandise discounts and eligibility for discounts at sister brands.
- Professional development and opportunities for advancement across the brands.
- Community impact through philanthropic partnerships.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
