Seasonal Ambassador - Penn Square

Lush Handmade Cosmetics•Oklahoma City, OK

18h

About The Position

Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to exceed daily sales goals while fostering a fun and inclusive team environment and creating memorable customer experiences. The role involves learning about Lush products, ingredients, and benefits; making informed recommendations; and educating customers about the brand’s values. Seasonal Ambassadors also support store operations, merchandising, inventory, and a respectful, safe workplace.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills for day-to-day operational issues.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals and grow personal contribution to store sales.
Deliver a world-class customer experience by listening to customers, identifying their needs, asking open-ended questions, demonstrating products, and offering personalized recommendations.
Educate customers about Lush’s brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement by hosting store parties and other initiatives that help bring traffic into the store.
Continually develop product knowledge, including knowledge of products, ingredients, and benefits.
Use company resources to develop sales techniques and product knowledge, seek feedback, assess performance, and support team development.
Encourage open communication and listening on DEIB topics, promote collaboration and belonging, and recognize each employee’s contributions.
Be punctual, reliable, and present; participate in teamwork, take breaks when necessary, and stay current with company news and updates.
Maintain a clean, organized, and visually appealing store.
Adjust product displays in real time according to sales and visual merchandising guidelines.
Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.