Seasonal Ambassador - Bellevue Square

Lush Handmade Cosmetics•Bellevue, WA

2d•$22 - $22

About The Position

Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They cultivate strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to surpass daily sales goals while fostering a fun and inclusive team environment and creating memorable customer experiences. The role includes sharing personalized product recommendations and knowledge of Lush products and brand values, with the aim of making a positive impact through customer interactions and community engagement.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills to address issues in day-to-day operations.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals, take ownership of sales results, and grow contributions to store sales.
Deliver a high-quality customer experience by listening attentively, asking open-ended questions, identifying customer needs, demonstrating product benefits and features, and seeking opportunities to make customers' day.
Educate customers about Lush brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Represent the brand in the shop and through community engagement, including hosting store parties and initiatives to increase traffic.
Continually expand product knowledge and stay current on products, ingredients, and benefits to make informed recommendations.
Use company resources to develop sales techniques and product knowledge, support team development, assess performance, and seek feedback and learning opportunities.
Encourage open communication and listen to team members' perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
Be punctual, reliable, and present; participate in teamwork, take breaks when needed, and stay current with company news and updates.
Maintain a clean, organized, and visually appealing store.
Use visual merchandising guidelines to adjust product displays based on sales and improve the customer experience.
Follow company standards for opening and closing, product integrity, respectful workplace, and health and safety.