Seasonal Ambassador - Bellevue Square

Lush Handmade Cosmetics•Bellevue, WA

About The Position

Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to exceed daily sales goals while helping create a fun, inclusive team environment and memorable customer experiences. The role involves understanding customers’ needs, making personalized recommendations, demonstrating products, and sharing Lush’s brand values. Seasonal Ambassadors also support team development, inclusion, store presentation, inventory, and operational standards.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills to address issues in day-to-day operations.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals and grow contributions to store sales.
Deliver a high-quality customer experience by listening to customers, asking open-ended questions, identifying needs, demonstrating products, and making recommendations.
Educate customers about Lush’s brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement by hosting store parties and other initiatives that help bring in traffic.
Continually develop product knowledge, including knowledge of products, ingredients, and benefits.
Use company resources to improve sales techniques and product knowledge, support team growth, and increase sales; assess performance and seek feedback and development opportunities.
Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging; foster teamwork and recognize employees’ contributions.
Be punctual, reliable, and present; participate in teamwork, take breaks when needed, and keep up with company news and updates.
Maintain a clean, organized, and visually appealing store.
Use visual merchandising guidelines to adjust product displays based on sales.
Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.