Store Manager, Easton Town Center - Full Time

Macy's•Columbus, OH

2d•Onsite

About The Position

Bluemercury is seeking a Store Manager to lead a team in delivering exceptional, personalized beauty service and expert product advice. The Store Manager drives sales and customer service, builds client relationships, and empowers the team to meet and exceed client expectations while representing Bluemercury’s client-first service model. The role includes leading and developing colleagues, analyzing business performance and implementing strategies to achieve KPIs, planning store events, recruiting and succession planning, and overseeing operational execution. The Store Manager also works directly with clients by sharing beauty expertise, making tailored recommendations, conducting product demonstrations, supporting promotions and loyalty programs, assisting with inventory, and gathering customer feedback. The position is based at Easton Town Center and requires flexible availability, including days, evenings, Saturdays, and holidays. Physical requirements include prolonged standing and walking, exposure to fragrance products, frequent use of computers and registers, reaching and crouching, and lifting items weighing up to 25 pounds.

Requirements

2–3 years of retail management experience.
Advanced authority and expertise in successful retail team leadership.
Strong interpersonal and communication skills, including the ability to connect across organizational levels and share knowledge.
Passion for beauty and staying current with the latest trends and products.
Flexible availability, including days, evenings, Saturdays, and holidays.
Critical thinking, strategic partnership, and inspirational leadership abilities.
Resourcefulness and the ability to adapt quickly to changing priorities.
Ability to stand and walk for prolonged periods; tolerate prolonged exposure to fragrance and home fragrance products; frequently use computers, handheld electronic equipment, and cash registers; reach, crouch, kneel, and stoop; and lift and move items weighing up to 25 pounds.
Ability to perform tasks requiring color vision.
Foster an environment of acceptance and respect that strengthens relationships and supports authentic connections with colleagues, customers, and communities.

Nice To Haves

Retail management experience in the beauty industry is preferred.

Responsibilities

Facilitate consistent communication among team members and business partners.
Inspire the team by sharing the brand vision and business challenges, empowering colleagues, and holding them accountable to high standards.
Model Bluemercury’s client-first service approach and build personalized relationships with colleagues, clients, and visitors.
Analyze store performance, develop strategies to achieve KPIs, delegate work, and recognize progress.
Create and execute store-level event strategies to drive incremental sales.
Coach, train, and develop direct reports through performance management and continuous improvement.
Recruit high-performing talent, build a talent pipeline, and plan for succession.
Execute operational tasks and support effective scheduling, inventory control, cost minimization, and profitability.
Build and maintain strong, personalized customer relationships and create a welcoming, inclusive atmosphere.
Share knowledge of beauty products and current industry trends across skincare, makeup, haircare, and fragrances.
Recommend products tailored to clients’ needs, preferences, and skin types; conduct demonstrations and provide application tips.
Drive sales by communicating product benefits and promotions and informing customers about loyalty programs and events.
Support stock management and maintain product availability and an organized, visually appealing store.
Participate in and occasionally lead in-store beauty workshops.
Collect customer feedback and share insights with management for continuous improvement.