Asset Protection - Agent - Easton Town Center

Nordstrom•Columbus, OH

3d•$24 - $25

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies; and protects company profits by mitigating shrinkage and preventing, investigating, and resolving theft. The role supports the Asset Protection pillars of protecting people, protecting physical spaces and merchandise, and improving product accuracy through store partnership.

Requirements

Ability to make and take accountability for decisions using good judgment in a fast-paced environment.
Detailed, clear, and concise verbal and written communication skills.
Good interpersonal and communication skills.
Ability to maintain a high level of confidentiality.
Calm demeanor when handling safety issues, including interactions with individuals who behave aggressively.
Accountability, initiative, and a high level of ownership.
Ability to work a flexible schedule based on business needs.
Meet applicable state and local licensing requirements.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft using sound judgment and quality apprehensions in high-shrink areas while following policies, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to foster a shrinkage-reduction culture.
Identify, escalate, and support internal theft investigations, including through exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations and partner with AP leadership and investigation teams.
Use video systems to monitor theft activity and support investigations.
Use RFID data to review merchandise movement and assist item-level investigations involving merchandise inaccuracies.
Respond to, escalate, and report store security and emergency incidents, including medical emergencies, to help maintain the safety and security of customers, employees, and the store.
Lead security audits, participate in store meetings, and lead shrinkage-awareness efforts and training.
Serve on the store ERT and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports concerning high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.