Asset Protection - Agent - Winrock Town Center Rack

Nordstrom•Albuquerque, NM

3d•$23 - $24

About The Position

The Asset Protection team helps keep customers, employees, and brands safe; partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies; and protects company profits by mitigating shrinkage risks and preventing, investigating, and resolving theft. The role supports Nordstrom’s Asset Protection pillars: protecting people, protecting physical spaces and merchandise, and supporting product accuracy through store partnership, improved inventory accuracy, and shrinkage reduction. The Asset Protection Agent conducts theft prevention and investigations, supports safety and emergency response, monitors security systems, and works with store teams and external partners. The role may require testifying in court when summoned. A valid security license is required in Washington DC, Denver, New York City, St. Louis, and Oregon, along with any other applicable state and local licensing requirements.

Requirements

A valid security license is required for this role in Washington DC, Denver, Colorado, New York City, New York, St. Louis, Missouri, and Oregon.
Meet applicable state and local licensing requirements.
Make and take accountability for decisions using good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written communication skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Remain calm when handling safety issues, including interactions with individuals who engage in aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Be able to work a flexible schedule based on business needs.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft using sound judgment and conduct quality apprehensions in high-shrinkage areas while following policies, procedures, and Asset Protection leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to promote shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence and partner with Asset Protection leadership and investigation teams on internal theft investigations.
Use video systems to monitor theft activity and support investigations.
Use RFID data to review merchandise movement and support item-level investigations into merchandise inaccuracies.
Maintain customer, employee, and store safety by responding to, escalating, and reporting security and emergency incidents, including medical emergencies.
Lead security audits, participate in store meetings, and lead shrinkage awareness efforts and training.
Serve on the store Emergency Response Team and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports concerning high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.